Hi @Joseph, Mary,
Welcome to Microsoft Q&A!
Your issue is more related to Dynamic 365, please report it in dedicated Dynamic 365 community.
Thanks for your understanding!
Sincerely,
Anna
If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.