Please help, my entire tenant does not have the "My Template" add-in, how do I resolve it

Question

Please help, my entire tenant does not have the "My Template" add-in, how do I resolve it

Answer 1

Hi @Prince Ezeala ,

Thanks for posting in our MS Q&A forum!

By my experience, here are some steps you can take to resolve it:

1. Check Managed Add-Ins: First, verify if the “My Templates” add-in is listed in the managed add-ins. You can do this by going to the Exchange admin center and navigating to Organization > Add-ins. Ensure that the add-in is visible there.
2. Admin Center Settings: In the admin center, go to Settings > Integrated apps page. Select the deployed add-in (in this case, “My Templates”). Check Who has Access.
3. Service Health Dashboard: Check the Service Health dashboard via the Microsoft 365 admin portal. Look for any relevant incidents under investigation that might be affecting the availability of add-ins.
4. Global Admin Privileges: Ensure that you are a global admin of your tenant. If you are, check if other admins in your organization are also experiencing this issue. Check your M365 license if it is expired.

Also I found a similar thread you can refer to: https://learn.microsoft.com/en-us/answers/questions/1380780/missing-my-templates-add-in-in-office-365-shared-i

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