How can I escalate an issue that has been open for 3 months and is affecting the safety of our facility

Charles Diogenes 0 Reputation points
2024-01-03T15:00:56.9966667+00:00

Our SBC cannot commuicate with Microsoft leaving us unable to use our paging system. After 3 months we keep getting asked to send the same logs over and over again with no resolution in site. When I ask to escalate I get a request again for logs. I am considering reaching out to state and federal resources as this is a safety concern

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
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