What changes are required in TAC to migrate from MS Calling Plan to Operator Connect through another provider?

Question

Hi, I am working with Teams fully setup and working including users built, numbers assigned, etc. but I am currently using MS calling plan. I am investigating moving to another Operator using Operator Connect. I know from reading that one step is selecting the particular Operator in the TAC, but what other changes are required in the TAC to complete this? Meaning, do I have to change the user/TN assignments, call flow, etc?

Answer 1

Hi @J W B

You can enable, edit, and remove operators in the Teams admin center. In the left navigation pane, go to Voice > Operators. To enable an operator:

1.Choose an operator. In the All operators tab, filter available operators by region or service to find the right operator for your voice needs. Then select the operator you want to enable.

2.Select countries. Under Operator settings, select the countries/regions you want to enable with your selected operator.

3.Provide contact information Your contact information, including your full name and email address, will be shared automatically with your operator. You can change this information later. Additionally, you'll need to provide company size, and you'll have the option to provide your phone number. Operators will use this information to contact you with more details about Operator Connect.

4.Accept the data transfer notice.

5.Add your operator. Select Add as my operator to save.

If you want to Move numbers from Calling Plans to Operator Connect:

Step1.Contact your operator to port your numbers to Operator Connect. See Microsoft 365 Operator Connect directory to find your operator's website.

Step2.After your operator completes the porting order, your operator will upload the numbers to your tenant.

Step3.Assign Operator Connect numbers to users by using the Teams admin center or by using PowerShell. For more information, see Assign numbers.

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