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Authenticater not working on phone

Cory 0 Reputation points
2024-01-11T17:57:07.5466667+00:00

Authenticater is no generating codes to log out into teams

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,059 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,341 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,795 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
137 questions
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3 answers

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  1. Wilkin Sanchez 181 Reputation points
    2024-01-11T18:11:41.8266667+00:00

    I've not experienced that issue today. Consider restarting your phone. It might be a network issue on your end.

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  2. Wilkin Sanchez 181 Reputation points
    2024-01-11T18:12:46.4666667+00:00

    Consider restarting your phone. It might be a network issue on your end. I've not seen that issue today.

    0 comments
  3. Ran Hou-MSFT 7,475 Reputation points Microsoft Vendor
    2024-01-12T02:04:04.8633333+00:00

    Hi @Cory

    Based on your description, there are a few possible solutions that you can try:

    • Make sure that your Authenticator app is up to date and that you have added your account to the app.
    • Go to this link and select Manage Log In Verification Methods under Security and Information. Remove Microsoft Authenticator as a selection and then add it again. Alternatively, you might try disabling MFA and then enabling it again.
    • Go to this link and click on Add sign-in method. Select Authenticator App, click Add, then Next. Scan the QR code or enter the code manually with your Authenticator app. Click Next and follow the instructions to enter the provided number in the app.

    Hope the above information is helpful for you!

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