How to remove an old account from authenticator app

Sheila Semavor 25

How do I remove an old account from my authenticator app?

Steve Crockett 10 Reputation points

2024-07-06T16:36:30.0266667+00:00

My account got added to someone else's personal authenticator. He can't sign into the account on the authenticator app as it asks for a code from the authenticator app itself. So, the steps listed are unhelpful. I also cannot log into the security settings as it asks for a code match or a 6-digit code again from the authenticator app. So how can I fix this? The person in question doesn't need to know anything on my account much less have access to changes on it.
Andrew Ford 15 Reputation points

2024-07-16T08:12:49.7533333+00:00

See my comment below on how to remove accounts from Microsoft's authenticator app.
Peter Grainger 0 Reputation points

2024-07-23T01:23:40.6866667+00:00

Brilliant! Solved my problem in 5 minutes. Awesome thanks.
SimonMatter-9330 5 Reputation points

2024-10-15T14:01:04.7766667+00:00

You are a hero. May your husband / wife be beautiful, your kids smart and not annoying and your life long and fullfilling.
A Rana 0 Reputation points

2024-10-25T15:34:49.82+00:00

I agree with SimonMatter-9330 and bless you with the same Andrew ford 😂

8 answers

Kharka gurung 5 Reputation points

2024-07-06T20:00:07.1666667+00:00
To remove an account from Microsoft Authenticator:

Open Microsoft Authenticator.

Tap the three dots (...) or settings icon.

Select "Accounts".

Tap and hold the account you want to remove.

Choose "Remove".

Confirm the removal when prompted.
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1 person found this answer helpful.
Jānis Elmeris 5 Reputation points

2024-10-16T07:45:47.8966667+00:00

I did this. (Some time ago, there was no "Remove" button if I wasn't logged in that account, now there is. That's good.) I got a message that the account was removed, but the account entry only blinked somewhat. Like got removed and immediately reappeared back. I killed the app and re-opened it – yep, the account is still there...
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James Segura 0 Reputation points

2024-07-15T17:25:39.21+00:00

I'm still having the issue after following the steps above,
My work account only shows in ms authenticator app in android.
It is not listed under Settings / Accounts
I can login into the work account, then it is no longer greyed out, I can select the three dots and remove, but this only brings it back to greyed out
I have tried the clear cache approach, did not work

What next?
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Stephen T Hughes 0 Reputation points

2024-07-24T22:03:20.7133333+00:00

Do that but still sits as an unregistered app. Absolutely no way to remove the app. Assistance would be grateful. Android and Samsung user.
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John Hsu 0 Reputation points

2024-09-18T01:41:32.31+00:00

I manage student accounts. For one student account, I tried more than ten times and was always prompted with ‘Account removed from app,’ but it still appears on the list.
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How to remove an old account from authenticator app

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