Automation Account Schedules not triggering, is it due to service outage?

Question

My Runbooks are working fine, but the schedule is not triggering them. Is there a known issue with the Automation Account Schedules service that could cause this?

Answer 1

Hello friend, I hope you're having a good day,

If your Azure Automation Account schedules are not triggering the associated runbooks, several factors could be contributing to this issue, including potential service outages. Here are the steps to troubleshoot and identify the root cause:

Check for Service Outages

1. Azure Service Health:
   • Check the Azure Service Health page to see if there are any reported outages or issues affecting Azure Automation services in your region.
2. Azure Portal Notifications:
   • Log in to the Azure portal and check the notifications section for any alerts or warnings about service disruptions.

Verify Schedule Configuration

1. Schedule Settings:
   • Ensure that the schedule is configured correctly with the appropriate time zone, recurrence settings, and start time.
   • Double-check the linked runbook to confirm it is the intended one.
2. Schedule Status:
   • Verify that the schedule status is set to "Enabled." If the schedule is disabled, it will not trigger the runbook.

Check Runbook Configuration

1. Runbook Status:
   • Ensure that the runbook is published and not in draft mode. Only published runbooks can be triggered by schedules.
2. Runbook Logs:
   • Check the runbook logs to see if there are any execution attempts or errors logged. This might provide clues about why the runbook is not being triggered.

Inspect Automation Account and Schedules

1. Automation Account Quotas:
   • Ensure that your Automation Account has not exceeded any quotas or limits. This can sometimes prevent schedules from running.
2. Linked Resources:
   • Ensure that all resources and permissions required by the Automation Account are correctly configured and accessible.

Review Recent Changes

1. Configuration Changes:
   • Review any recent changes made to the Automation Account, runbooks, or schedules. Sometimes configuration changes can inadvertently disable or misconfigure schedules.

Manual Trigger

1. Manual Test:
   • Manually trigger the runbook from the Azure portal to verify that it runs successfully. This can help determine if the issue is with the runbook itself or the scheduling mechanism.

Support and Logs

1. Activity Logs:
   • Check the Azure Activity Logs for any related events or errors. These logs can provide insights into failed schedule attempts or other issues.
2. Contact Support:
   • If you have exhausted the above steps and still cannot identify the issue, consider reaching out to Azure Support for assistance. They can provide more detailed insights and help resolve any underlying issues.

Summary Checklist

1. Check Azure Service Health for outages.
2. Verify schedule configuration and status.
3. Ensure runbook is published and check its logs.
4. Inspect Automation Account quotas and permissions.
5. Review recent configuration changes.
6. Manually trigger the runbook to verify its execution.
7. Check Azure Activity Logs for related events.
8. Contact Azure Support if the issue persists.

By following these steps, you should be able to determine if the issue is due to a service outage or other configuration-related problems and take appropriate action to resolve it.

I hope this solves your problem. Have a good day!!

Answer 2

This happened to us as well today .. manual works on all runbooks .. schedule does not trigger . this is an azure service outage .. please fix