Bot Services # channels tab is not loading

Michael Karampalas 5

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navba-MSFT 24,890 Reputation points Microsoft Employee

2024-06-11T03:30:57.4633333+00:00
@Michael Karampalas Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Occasionally, some channels might have an interruption of service. Usually, such outages don't last long.

Are you still facing the same issue ?

Was this working previously ?

Could you please check if you have a minimum of Contributor RBAC permission on the Azure Bot Service resource ?

Do you have any proxy / firewall within your network ? Can you bypass it and test this behavior ?

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I see the similar issue was reported here too: Not obvious error message in bot service channels page · Issue #107354 · MicrosoftDocs/azure-docs · GitHub

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If none of the above pointers help, follow the below action plans:

Plan 1:

Please run the below curl command and share the output here:

curl --noproxy '*' -i -k -X OPTIONS "https://dev.botframework.com/api/botmanager/Oracle-Prod/log" -H "accept: */*" -H "accept-encoding: gzip, deflate, br" -H "accept-language: en-US,en;q=0.9" -H "access-control-request-headers: authorization,content-type,credentials,x-bf-oauth-token,x-bf-tenantid,x-ms-client-session-id" -H "access-control-request-method: GET" -H "origin: https://portal.azure.com" -H "referer: https://portal.azure.com/" -H "sec-fetch-dest: empty" -H "sec-fetch-mode: cors" -H "sec-fetch-site: cross-site" -H "user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36" -H "Host: dev.botframework.com"

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Plan 2:

If you have proxy / firewall, You need to check with your internal Network Admin to allow (whitelist) the endpoint: https://dev.botframework.com

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Plan 3:

Check if MicrosoftAppPassword is expired. If it did, you need to regenerate the secret as mentioned here.

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Plan 4:

Please collect browser HAR traces while reproducing this issue and share the HAR trace here.

This will help me to identify the cause of the issue.

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Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
navba-MSFT 24,890 Reputation points Microsoft Employee

2024-06-13T05:01:47.3866667+00:00

@Michael Karampalas Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
Michael Karampalas 5 Reputation points

2024-06-17T17:17:06.8566667+00:00

Trying to upload the har. This ticket does not allow an upload so big and can't handle it copy/pasted.

Please advise
navba-MSFT 24,890 Reputation points Microsoft Employee

2024-06-18T03:03:12.0866667+00:00

@Michael Karampalas Thanks for getting back. Please change the extension from .har to .txt and then upload it here.
Michael Karampalas 5 Reputation points

2024-06-20T18:43:16.1433333+00:00

I tried that. It's too large.
navba-MSFT 24,890 Reputation points Microsoft Employee

2024-06-21T01:44:53.21+00:00

@Michael Karampalas In that case, try uploading it to a drop box or onedrive and share the link here to download.
navba-MSFT 24,890 Reputation points Microsoft Employee

2024-06-24T04:53:13.9033333+00:00

@Michael Karampalas Please let me know if you had any updates on this. Awaiting your reply.

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