Azure Sponsorship Subscription Disabled and can not create support ticket

Salih Enver Yurter 0

Yesterday I received an email about suspicious account activity and my subscription is disabled wihtout waiting to respond. I follow the links in the mail but It is impossible to create a support request since subscription is disabled. I can not move further all my resources locked. any ideas how to proceed?

SadiqhAhmed-MSFT 46,116 Reputation points Microsoft Employee

2024-06-14T11:14:58.9466667+00:00

@Salih Enver Yurter Thank you for contacting us on Microsoft Q&A platform. Sorry for the inconvenience this must have caused you!

It sounds like there was at least one violation of the terms of service. Unfortunately, we are not able to assist with these issues on the forums as you must create a support request and work with the security team.

What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit) Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

Since you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!
Vinodh247 22,951 Reputation points MVP

2024-06-24T05:33:28.8233333+00:00

Please let us know if you had a chance to look at this. if so, can you please update it? so we can continue to assist or proceed to closure of this thread.
Salih Enver Yurter 0 Reputation points

2024-06-25T10:21:32.1433333+00:00

Hi Again,

I tried to create ticket with @AzureSupport twitter account. Actually one of my colleagues and I tried to communicate without knowing each other. The one that respond me does not believed me even I sent SS over messages, and refused to help me. Instead asked me to call service numbers and talk to representative. I try to reach service numbers provided on https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 but I can not manage to reach a human. AI does not allow me to pass and keeps understanding wrong topics(I tried in English and my local language as well).

My colleague managed to create a ticket over his twitter account but also ended up closing the ticket without any help.

At the end I learned from a local employee to respond the information mail that informs us about disabling the account. We communicated over mails and at the end we managed to recover our account.

The strange thing here is Microsoft disabled our account without any warning and without sending any clues what is happening. I deleted all the resources associated to related action. But I still do not know what really caused the issue.

This was a good lesson for me about deploying production environment. I will reconsider working with Azure for our production services. It is impossible to reach and take fast action with this kind of behavior. Our account was closed for 2 days.

best regards,
SadiqhAhmed-MSFT 46,116 Reputation points Microsoft Employee

2024-06-26T07:04:09.61+00:00

@Salih Enver Yurter It sounds like there was at least one violation of the terms of service. Due to which the subscription was disabled based on security grounds. When this happens, Microsoft sends an email to the subscription owner and disables the subscription to avoid any violation of terms of use.

Thanks once again for sharing your experience!

1 answer

Vinodh247 22,951 Reputation points MVP

2024-06-14T08:30:37.43+00:00

Hi Salih Enver Yurter,

Thanks for reaching out to Microsoft Q&A.

You can raise a ticket under billing category. Under this you dont have to hold any valid subscription for creating a support ticket.

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

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