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OOS on-prem Excel Online Autosave

Aamir Sohail 1 Reputation point
2024-06-25T08:29:31.15+00:00

Hello Everyone,

We are deploying Office Online Server on-prem integrated with NextCloud Storage everything is working as expected but Excel autosave is not working at all, even when trying to save-as manually it is stuck at "working on it" Below are logs from the server. Any help would be appreciated.

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2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Office Online  Office Online common  ajba4  Medium  WAC Server HttpModule: Beginning request at target [UREDACTED_(RTcy4tifI9gBaGgw7i2u7Bv25sPcXu7PjBiM9RNejDY=)"WorkbookMetadataParameter":{"WorkbookMetadataState":{"MetadataVersion":0,"ServerEventVersion":0}},"SessionId":"32.c66f4952c99c48c7a6c5d19fd9c72f701.A224.1.E131.UREDACTED_(wpulXbzX2EZjPSQ9YGQ62RIh1QuieQCkp+1xI68uOaA=)","TransientEditSessionToken":"Jlc9JHG7k0e9Tphv3jeOaA==","PermissionFlags":786431,"Configurations":1577744,"CompleteResponseTimeout":0,"CollaborationParameter":{"CollaborationState":{"UserListVersion":1,"CollabStateId":0}},"MachineCluster":"","AjaxOptions":0}] in session [0ddc425d-b2a7-4c26-8bbf-5a0368ff27c5] server build [16.0.10362.20000] client build [16.0.10362.20000]  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  ULS Logging  Logging Correlation Data  xmnv  Medium  UserSessionId=0ddc425d-b2a7-4c26-8bbf-5a0368ff27c5  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  ULS Logging  Logging Correlation Data  xmnv  Medium  Name=EWAWS: GetSessionStatus  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  ULS Logging  Logging Correlation Data  xmnv  Medium  WfeSession=32.c66f4952c99c48c7a6c5d19fd9c72f701.A18.EcsSessionRedacted16.16.0.10362.2000014.5.en-US5.en-GB1.M1.N0.1.S  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Excel Online  Excel Calculation Services  3si7  Medium  ExcelServerRegionalSettings.CurrentDataCulture: Set the current thread's data culture to LCID 2057 'en-GB' (English (United Kingdom)).  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Office Online  Office Online common  ahe2c  Medium  Requested UI Culture '2057' is different from the fall back culture '1033'  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  ULS Logging  Logging Correlation Data  xmnv  Medium  Name=ProxyMethod: GetSessionStatus  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Office Online  Office Online common  ahe2c  Medium  Requested UI Culture '2057' is different from the fall back culture '1033'  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  ULS Logging  Logging Correlation Data  xmnv  Medium  ResultDebugInfo=7bd1eff8-b27e-4933-a4e3-9b5a50e1250c  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  ULS Logging  Logging Correlation Data  xmnv  Medium  Result=Success  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Excel Online  Excel Calculation Services  hxa5  Medium  ServerSession.ExecuteWebMethod: Server Debug Info (usually correlation id) is: 7bd1eff8-b27e-4933-a4e3-9b5a50e1250c  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Excel Online  Excel Calculation Services  3si7  Medium  ExcelServerRegionalSettings.CurrentDataCulture: Set the current thread's data culture to LCID 1033 'en-US' (English (United States)).  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Excel Online  Browser  147u  Medium  WebServiceHelperMethods.ExecuteWebServiceRequestHandler: completed processing 'GetSessionStatus' web method call  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.57  w3wp.exe#ExcelServicesWfe (0x3240)  0x40BC  Hosted Office Online  Office Online common  af46w  Medium  WACServer HttpModule: Completed request with status code [200]  7bd1eff8-b27e-4933-a4e3-9b5a50e1250c 2024-05-27 14:31:19.63  w3wp.exe#ExcelServicesWfe (0x3240)  0x6B40  ULS Logging  Logging Correlation Data  xmnv  Medium  Name=Task: LoadBalancer.LogWfeProcessIsAlive  de8e4dda-34db-0002-927a-211e168a3783

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Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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  1. Emi Zhang-MSFT 25,631 Reputation points Microsoft Vendor
    2024-06-26T08:25:51.1166667+00:00

    Hi，

    Do you have anti-virus software or firewall enabled? Try to disable them.

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