Need help paying old invoice that is locked on my billing page

Question

I'm unable to create an Azure subscription because of an old invoice for 13 cents. I'm not able to pay the invoice because it is locked and it says I cannot pay it in the portal and wants to contact Azure support. I'm stuck.

Answer 1

Hello @Siva Narayanan Thank you for contacting us through Microsoft Q&A platform. Happy to help!

It looks like your Azure subscription is disabled due to non-payment of old invoice and you are unable to create a support ticket. Since you are unable to create a support request, I suggest you try the following options:

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Hope this helps!

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