Teams meeting in outlook with mutliple accounts doesnt get to choose "schedule meeting" option for one of two accounts

Question

Hello.

We have 2 teams account in different azure tenants and use "teams new" and outlook app client (Office 365) with Microsoft Teams Add-in. But recently we had a problem in outlook when we try to choose "schedule meeting" option for one of two accounts. Our users can't create team meeting in outlook on default account. Example printscreen: ApplicationFrameHost_oh6nUKQ76A.png

What have we already done:

• disable/enable Microsoft Teams add-in
• different outlook clients (Office 2019, Office 365)
• different profile in Outlook when starts app Outlook with 2 connected accounts
• use only one account and in this case all work

Answer 1

Hi @John Sandpiper According to your description, do you mean you want to use different accounts to schedule Teams meeting?Is this default account from the two different accounts?

Based on my test, when you want to use one account to schedule Teams meeting, you could select this account's calendar and then click it to schedule Teams meeting.

In this case, you might try using the Microsoft Teams app directly to schedule the meeting and ensure that it integrates correctly with Outlook. If there is no issue in Teams client, please ensure that you are signed in with the correct accounts in both Microsoft Teams and Outlook. Sometimes, signing out and signing back in can resolve sync issues.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---