How to find my organization's admin

Question

Good afternoon,

We use Teams on a daily basis in our organization, however, no one knows who the global admin (or any admin) is for this application. We've partnered with our IT department, and they don't know who created our organization's profile. Absolutely no one has access to the admin page to figure out who the original owner is. How can we acquire this information and update it to have someone who currently works with the organization to have admin permissions so we can use 3rd party apps with Teams?

Answer 1

Hi Rosa,

I'd recommend reading over taking over a tenant:

Take over an unmanaged directory as administrator in Microsoft Entra ID

https://learn.microsoft.com/en-us/entra/identity/users/domains-admin-takeover

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If this is helpful please accept as answer or upvote.

Best regards,

Dillon Silzer, Director | Cloudaen.com | Cloudaen Computing Solutions

Answer 2

To resolve the issue of not knowing who the global admin is for your Microsoft Teams organization, and to update admin permissions, you can follow these steps:

Contact Microsoft Support: Reach out to Microsoft Support for assistance. They can help identify the global admin for your organization and guide you through the process of transferring admin rights to a current employee.

Check for Admin Roles: If you have access to the Microsoft 365 Admin Center, you can check for any assigned admin roles. This might give you a clue about who has admin permissions.

Admin Center Request: If you’re unable to identify the admin, you can request access to the admin center by raising a support ticket through the Microsoft 365 Admin Center1. This will require someone from your IT department to contact Microsoft on behalf of the company.

Use PowerShell: If you have access to PowerShell and the necessary permissions, you can use the command Set-MsolCompanySettings -UsersPermissionToReadOtherUsersEnabled $True to enable users to read other users’ settings, which might help in identifying the admin2.

Internal IT Department: Continue to work with your IT department as they may have ways to identify the admin through internal records or by contacting Microsoft directly.

Remember, it’s important to have a designated global admin who is currently an active employee to manage your organization’s Teams settings, including the use of third-party apps. It’s also a good practice to have more than one global admin to avoid such situations in the future.

If there are any misunderstandings, please let me know

Best regards，

Maycon Novaes

If the Answer is helpful, please click "Accept Answer" and upvote it.

Answer 3

Hi @Rosa Irene Casanova

Could you please tell me if you can log in to Teams client and find the Manage Team option there.

Under Manage Team > Members tab you will see the owners of the organization.

If you want to contact technical support to find out who is the admin of the company, please refer to this reference.

Thank you for your understanding and support.

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