Teams Bootstrapper Installer Not Installing Latest Version Of Teams

Question

I am using Teams on Server 2022, in a Citrix VDI, non-persistent environment. As such, I have to use TeamsBootstrapper.exe -P to install Teams on my machine, since it is used by multiple people. After an update to Office365 last week my Teams plug-ins stopped showing/working in Outlook. We assumed this was due to a newer version of Teams being available and the fact that we updated Office but not Teams. We used the teamsbootstrapper.exe -x command to uninstall Teams from the master, then downloaded the latest bootstrapper from Microsoft and ran the install command, except installing the latest version of Teams, it installed the older version we already had. I even spun up a vanilla server and tried a fresh install using a fresh bootstrapper download, it still installs the older version. Are we correct in thinking this older version is why our plug-ins are failing, and what is going on with Bootstrapper? We didn't install the Teams Outlook plugin seperately as we ready that the bootstrapper should take care of that. Is that correct?

Thank you for your help!

Answer 1

Hi @Johnson, Jeremy

According to your case description, when you try to deploy a new Teams, you always encounter the problem of downloading an old version of Teams. Please follow the steps below to troubleshoot:

1. Use the latest version of bootstrapper.exe: If you have previously downloaded .exe, check "Properties" > "Details" > "Product Version" on your version and compare it with the latest downloaded properties to verify that you have the latest version.
2. Download Teams MSIX to provision a new team:
   • Download the MSIX: - MSIX x86 - MSIX x64 - ARM64.
   • Open the Command Prompt as an Admin.
   • Depending on where your MSIX is located, do the following steps:
   For local path, enter: .\teamsbootstrapper.exe -p -o "c:\path\to\teams.msix" Example: For UNC, enter: .\teamsbootstrapper.exe -p -o "\unc\path\to\teams.msix" Example:
3. Citrix environment: Citrix recommends Citrix Profile Manager version 2402 or 2203 CU5, as those address new Teams registrations errors and "the parameter is incorrect" error when trying to launch the application. If customers still experience Teams related issues, reach out to Citrix for a private build for 2402 CU1 or 2203 CU6.

Thank you for your understanding and support.

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