Azure VPN - Credential dialog cancelled

Đoàn Bảo Trung 0

When I click connect button in Azure VPN I got error

Please help to review the error. I captured in this video.

https://youtu.be/7IO-1PN16q4

KapilAnanth-MSFT 40,911 Reputation points Microsoft Employee

2024-07-15T06:29:06.26+00:00
@Đoàn Bảo Trung ,

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I see that you are using Entra Authentication

Is the issue reproducible with a different device and same user?

Is the issue reproducible in the same device and different user?

This usually happens when there is a 3rd party Firewall or software blocking the VPN Client.

Make sure you disable any such applications.

Make sure the system time is correctly synched.

Please try the following,

Explore Command (Windows Key + E)

Right Click on "This PC", and select "Manage"

Once Computer Management Opens, click "Device Manager"

Under Network Adapters, uninstall all adapters starting with "WAN Miniport" - Right click, Uninstall

Once you've uninstalled all, go to the menu and select "Scan for Hardware Changes" and those adapters will reinstall automatically without restarting.

Cheers,

Kapil
Đoàn Bảo Trung 0 Reputation points

2024-07-18T15:54:09.09+00:00
Dear KapilAnanth-MSFT,

Thanks for your response.

Is the issue reproducible with a different device and same user?
=> I can open authentication dialog in difference device and connect successfully.

Is the issue reproducible in the same device and different user?
=> This is work account, so I can only use 1 account in this device

This usually happens when there is a 3rd party Firewall or software blocking the VPN Client.

Make sure you disable any such applications.
=> Already did.

Make sure the system time is correctly synched.
=> Already synced.

I tried all of them but still not working for me.

Thanks,

Trung

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Azure VPN - Credential dialog cancelled