Open Device Manager, right click your audio device/driver, and select Properties. Switch to Power Management tab, uncheck 'Allow the computer to turn off this device to save power' option.
See if that helps you.
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Hi,
I've been addressing an issue with one of our users where the audio stops working randomly, mostly after the laptop hibernates. Here’s what I’ve tried so far:
The strange thing is that the previous laptop is now being used by another user without any audio issues. I suspect it might be a profile issue. How can I check this issue without creating a new profile, as I don't want to create a new Active Directory profile for this specific user?
Thank you.
Open Device Manager, right click your audio device/driver, and select Properties. Switch to Power Management tab, uncheck 'Allow the computer to turn off this device to save power' option.
See if that helps you.
Hello,
Thank you for posting in Q&A forum.
According to your description, to check for personal profile issues, you can try the following methods without creating a new profile or Active Directory profile:
Log in to the administrator account. Open the Control Panel and go to User Accounts. Select the user you want to change, and then choose 'Change Account Type'. Change the user to standard user and restart the computer. Change the user to administrator again, and then restart the computer.
Run 'gpedit. msc' to open the local Group Policy Editor. Browse to "Computer Configuration">"Windows Settings">"Security Settings">"Local Policies">"User Rights Assignment". Ensure that users have appropriate permissions to access audio devices.
I hope these suggestions are helpful to you! If you need more help or have any other questions, please feel free to let me know.
Best regards,
Jill Zhou
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