Email Encryption

Question

Hello Team,

I we have created exchange transport rule to encrypt the email, this is working as expected but for few users we see below error when they try to send email, can someone help on this.

Rule:

Error: Fail | Reason: [{LED=550-5.7.162 OmeEncryptionAgent; Permanent Failure 550-5.7.162 Exception encountered: RmException. 550-5.7.162 Exception message: Failed to bootstrap tenant. FailureCode:RMSFailure. Recoverable:False.. 550 5.7.162 Please contact your system administrator for more information.};{MSG=};{FQDN=};{IP=};{LRT=}]

Thanks

Answer 1

Hi,

Thanks for posting your question in Microsoft Q&A forum.

Based on your description, the error suggests a failure in the Rights Management System (RMS) when attempting to process the tenant's encryption requirements.

Have you verified that whether Azure Rights Management is active? If not, then you can manually activate Azure Rights Management. You can also verify Microsoft Purview Message Encryption configuration in Exchange Online PowerShell. Just follow the steps in this link: Set up Microsoft Purview Message Encryption | Microsoft Learn.

Please feel free to contact me for any updates.