Identity validation actioned required loop

Question

Any help appreciated, I am trying to complete the identity validation process but seem to be stuck in a loop. The process is asking me to upload a document from a list of suitable documents, one of which is a government issued certificate.

I have uploaded my UK VAT registration certificate but I have received an email asking to upload a document from exactly the same list again?

Thanks

Geoff

Answer 1

Hi Gegg-8342,

Thanks for reaching out to Microsoft Q&A.

It sounds like you are encountering an issue where the Azure trusted signing process keeps requesting identity validation even after you’ve uploaded the required documentation.

here are some steps you can try to resolve it:

1. Check Document Requirements: Verify that the UK VAT registration certificate meets all the criteria listed in the document validation requirements. It’s possible that the system rejected the document because it didn’t fully match the expectations (ex: format, clarity, validity, or completeness).

Upload a Different Document: If the VAT registration certificate is not being accepted, you may want to try submitting an alternative document from the list of acceptable documents, such as a passport or driving license, if available.

Clear Browser Cache/Use Different Browser: Sometimes cached data can interfere with the process. Clear your browser’s cache or try using a different browser or an incognito window to reattempt the upload.

1. Check the Email for Specific Instructions: Review the email that you received carefully. It might have specific instructions or clarifications on what went wrong with the initial submission.
2. Ensure Document Validity: Double-check that your VAT registration certificate is up-to-date and contains the necessary government information and validation marks (like stamps or seals).

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