Who is the offering owner for the Azure Support Plan, and what communications were made to LSP Authorized Partners around the support offer being discontinued?

Question

Who is the offering owner for the Azure Support Plan, and what communications were made to LSP Authorized Partners around the support offer being discontinued?

 

For reference:  https://azure.microsoft.com/en-us/updates/v2/azure-support-plan-discontinued

Answer 1

Hi Giovanny Machado Camacho (NEXTANT LLC),

Thanks for reaching out to Microsoft Q&A.

The Azure Support Plan's discontinuation, effective from June 30th 2024, was announced as part of broader changes to azure's support offerings. This impacts customers who previously had free Standard Support through promotions. Starting July 1st 2024 customers will need to purchase support plans such as Enterprise Agreement Support to maintain technical coverage. Customers using paid support plans like Microsoft Unified are not affected.

Regarding communications to Licensing Solution Partners (LSP), Microsoft informed authorized partners, including LSPs, that affected customers should be advised to contact their account teams for support plan purchases. These communications highlighted the expiration of free support and guided partners on assisting customers with the transition.

For more details, you can visit the official update from microsoft here

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