How to sign in the account on webmail

Question

X-ClientId: KIAR - PYEE - XSVF - 0LNSRQ
X-OWA-Error: Microsoft.Exchange.Data.Storage.StoragePermanentException
X-OWA-Version: 15.0.1497.48
X-FEServer: BRAINS
X-BEServer: BRAINS
Date: 10/21/2024 10:40:53 AM

Fewer details...

Answer 1

Hello, @support agent,

Welcome to the Microsoft Q&A platform!

The “Microsoft.Exchange.Data.Storage.StoragePermanentException” error you have provided indicates that there may be a problem on the server side and you can try the following troubleshooting methods.

1. Check Your Credentials: Make sure that your email address and password are correct. Double-check for any typos.
2. Clear Browser Cache and Cookies: Sometimes, old cache and cookies can cause login issues.
3. Try a Different Browser: See if you can log in using a different web browser.
4. Check for Service Outages: Your email service might be experiencing outages. Check their service status page if they have one.
5. Password Reset: If you’ve forgotten your password, use the "Forgot Password" feature to reset it.
6. Check for Errors in URL: Ensure that you are entering the correct URL for the webmail service.
7. Check Server Status: If you have access to the server hosting the webmail, check if there are any server issues or maintenance activities that could be causing the error.
8. Retry Later: Sometimes, temporary issues resolve on their own.

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Thank you for your support and understanding.

Best Wishes,

Alex Zhang