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AzureIOT explorer mornitoring device issue

Hu, Alan [COMRES/AP/CN] 1 Reputation point
2020-12-29T09:16:31.453+00:00

I have issue with the Azure IOT explorer tool under my company network, when I try to start to do the device monitor, it shows me the information as below:
51964-image.png

it should be the issue of company network.
when I try it under my home network, it works correctly.
my IT give me the suggestion as below:
51837-image.png

I am not the expert of network, so I need help to use the tool under my company net, do you have any suggestion?
Thanks a lot.

Azure IoT
Azure IoT
A category of Azure services for internet of things devices.
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  1. Sander van de Velde | MVP 32,736 Reputation points MVP
    2020-12-29T11:01:47.547+00:00

    Hello @Hu, Alan [COMRES/AP/CN] ,

    The IoT explorer is open source on github. For specific questions, approach the contributors by posting an issue.

    The three main issues I can think about are:

    1. a proxy issue (the IoT Explorer forgets to take the proxy into account?)
    2. You are on a VPN network which limits access to Azure (IoT) resources
    3. The VPN/ company firewall is not allowing certain protocols (other than HTTP?).

    Post the issue on GitHub and have your network admin involved.

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