How do I convert my microsoft authenticator app to my new phone, if i lost access on my old phone?

Question

I recently purchased a new phone due to my old one breaking down, hence, need to convert my microsoft authenticator app to this phone as i cant verify anything at the moment, how do i do this?

Answer 1

Hi THOMAS ALISANDRATOS

Thanks for reaching out to Microsoft Q&A.

You can go to security page- https://mysignins.microsoft.com/security-info and delete your old mobile information

Once you have deleted old mobile info, please click on add sign and add details again by clicking on add sign in

Once you click on add sign in , you will be able to see steps to add authentication

For more details: Reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.