Numeric Keypad not working

Question

I have a physical keyboard connected to my laptop. When I turn on the NumLock I can use the number keys to input number but then the letters parts also give out numbers. When I turn off the NumLock, the letters work normally but the numeric keypad cannot be used. How to fix this?

Answer 1

Hi Anh,

Welcome to Microsoft Community.

It sounds like your keyboard's NumLock behavior is not functioning as expected. Can you tell me if there is a problem when you disconnect the external keyboard and use the Surface Laptop 7's own keyboard?

Check if any software is interfering with how the numeric keypad works. A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. How to perform a clean boot in Windows - Microsoft Support

• Reinstall or Update Keyboard Drivers

1. Press Windows + X and select Device Manager.
2. Expand Keyboards.
3. Right-click your keyboard and select Uninstall device.
4. Restart your Surface; the driver will reinstall automatically.

• Check for Hardware-Specific Issues

1. Test the keyboard on another device to rule out hardware issues.
2. If the problem persists only on your Surface Laptop 7, try connecting another external keyboard to see if the behavior repeats.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist