Microsoft Dongle Replacement

Question

Hello,

I misplaced the dongle (the usb adapter that connects my keyboard and mouse to my computer). I have for my sculpt ergonomic mouse and keyboard (part # L5V_00001). How do get a replacement part?

Answer 1

Wow. I won't be purchasing anymore Microsoft hardware. Time to throw my like new keyboard and mouse in the trash.

Answer 2

Hi TiffanyD_007,

I'm sorry to learn that the dongle for your Sculpt Ergonomic Mouse and Keyboard set was lost. I am aware that you are searching for a second Microsoft Sculpt Ergonomic Keyboard dongle.

Dongles are uniquely and securely bound or programmed to the mouse or the keyboard at the factory and are sold as a matched set. Because of the secure binding or programming, we are unable to provide a replacement dongle that would work with the mouse or keyboard you own. Lost dongles are also not covered by the Standard Manufacturer's Warranty. You may submit a support request to our PC accessories team through Microsoft account | Devices Form PC Accessory to check for options available and for further assistance.

Kind regards,

Lavenia