Surface Bluetooth Pairing Gets Stuck

Question

I try to connect my Surface Bluetooth Keyboard to my Surface Laptop Pro running Windows 11, it gets stuck on the 'enter PIN' screen, I enter the PIN on the Bluetooth Keyboard as listed on the screen, and press enter, but it gets stuck and eventually times out. When I try to connect the keyboard again, it says 'Please try again later'.

This is the screen it gets stuck on:

This keyboard has successfully connected in the past, and all other bluetooth devices, the Surface Pen and Mouse, are working. I have tried restarting, both the computer and the keyboard, and I have uninstalled the Surface Keyboard from the Device Manager. Please advise.

Answer 1

Hi, TaylorRockhill

You could try :

Control Panel--->Hardware and Sound ----->View Devices and Printers ------>Add Device -------->Select the Bluetooth device you want to connect ------>Next Step

Huon | Microsoft Community Support Specialist

Answer 2

Hi,

It has not, it has changed slightly, Now instead of getting hung up on the PIN, after the PIN is entered it immediately goes to 'Please try to connect the device again'.

The problem started occuring after my computer updated to build 26100.1 ge_release.

Answer 3

Sorry to bother you again, has your problem been solved?

Huon | Microsoft Community Support Specialist

Answer 4

Hi, TaylorRockhill

Thank you for posting in Microsoft Community.

Based on your description, I understand that your Surface keyboard is not connecting with the device. You can try to install the official Surface driver package, all Surface model driver package URL: Download drivers and firmware for Surface - Microsoft Support (System version query: Start menu - Settings - System - About - Windows specifications - Version) to download the corresponding driver package.

Go to the support channel that is best to handle your concern which would be our live support. They would be able to give you further options and assistance on this matter. See steps below in reaching them:  

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device. 
3. Type in the problem you need help with. 
4. Look at any available solutions offered and select Contact Support. 

I wish you all the best and hoping you'll get a resolution there.  

Huon | Microsoft Community Support Specialist