How do I get a verification code from Microsoft when they want to send the code to an obscure old email address and a phone number hats is my home phone..

Question

Desk top computer is an HP with Windows 11 operating system. I use Edge to go to my email which is gmail. Not even the tech from Microsoft could help. I cannot get into any info until I can get Microsoft to send the verification code to either the correct email or correct cell number. When I enter my Microsoft account profile, they have all the correct info but want to send the verification code to an old unused email and to a phone number that’s a land line.

Answer 1

Hi Gerald,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I’m sorry to hear that you’re having trouble with your Microsoft account verification. It sounds like you need to change your verification options for your Microsoft account.

you can do this by following these steps:

Go to Security settings and sign in with your Microsoft account.

Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Follow the instructions.Turning two-step verification on or off for your Microsoft account - Microsoft Support

You can also update your security info, such as your phone number or email address, from the Additional security verification page. You can access this page by following this link or by signing in to the My Apps portal and selecting View account under your account name.

Change your two-step verification method and settings - Microsoft Support

I hope this helps you resolve your issue. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

Answer 2

Please advise if this has been resolved yet, as I have the same problem.

Answer 3

Hi Gerald,

Sorry, many users have been reporting this type of issue for a long time. This is already a known issue with Microsoft. It is awaiting a solution from the development team. We apologize for any inconvenience caused.

Microsoft does not have global phone support for MSA connectivity issues and for your privacy concerns.

You can submit a form by visiting the link below. If your account has been locked - Microsoft Support

If you are unable to resolve the issue, please respond again according to the email sent to it by Microsoft.

If you are still unable to resolve the issue, we recommend that you contact Microsoft Account Live Chat Customer Support. https://support.microsoft.com/contactus

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

Answer 4

whatever I’m doing, like replying to you, I’m doing on my iPad and not on the desk top computer because I can’t get past the initial screen without a verification code. I spoke with a Microsoft tech and yesterday they sent me a code but never told me they were doing so and never to.d me what it was for. When I entered the code, was told it was the “incorrect” code.

Answer 5

Hahn. Thank you forgetting back to me. The problem is that I can’t get into anything. I can’t get past the initial screen. I managed to delete the incorrect email address but now Microsoft wants to send a verification code to my land line phone number, not my cell number. I managed to attempt to change the security information but now they want me to wait 30 days for the change to take place.