Checkpoint error on boot

Question

I get several checkpoint errors when attempting to boot a Dell Dimension desktop. The computers runs through the large DELL screen and then begins giving checkpoint errors.  The first one is xbye.  If you force a reboot, the next one is HDsk. You may also get AUX for a checkpoint error.  It will then go to a screen asking for a password.  The people who own the computer say there is no password. I have attempted to locate the password. Now after 7 attempts, it is totally blocked and shuts down.  You cannot got into setip with F2. You cannot get the boot log with F12. How do you fix this problem.

Mildred

Answer 1

Thanks, Savan.

No changes have been made to the computer. It will not let me run the Dell Resource CD. It will not even recognize the Windows CD when I simply attempted to reinstall the OS. I thought perhaps needed a new HD, but wanted some additional advice before installing one.

Mildred

Answer 2

Hi MildredBrown,

1. Do you make any recent changes hardware or software on your system prior to this issue?

It looks like a possible hard disk issue. Since you can't use F12, I would suggest you to try the diagnostics on the Dell Resource CD (Utilities and Drivers) which can be booted to test.

Hope this information is helpful.

Thanks and Regards,

Savan – Microsoft Support