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Anonymous
2019-01-25T03:32:39+00:00

I need help

My computer has no system image and I cant seem to fix it. I have been trying to follow information but no success. I have no back up or installation discs. I have a new  computer running window 10 but no cd burner. Can anyone please assist I am having no success and are totally confused .

Re image your computer is giving me BMR Trouble shooting http://go.microsoft.com/fwlink/p/?LinkId=225039

I don't have recommended option and need to select image so i select next then advanced  and then I am stuck    

Please please help

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-01-25T03:51:52+00:00

    Hi Carolyn. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

    You'd need to have a System Image backup that you created earlier to use to restore Windows using System Image Recovery.

    Can you explain more about what is going on with your PC that makes you want to reimage it? What caused the initial problem, an Update?

    Have you tried the repair tools? See here for how to access them to do Startup Repair, System Restore or a Reset: https://www.tenforums.com/tutorials/2294-advanc...

    Once I have fuller information I can guide you with what's the best approach to repair or reinstall WIndows.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ______________________________________________

    Note: The link is from Shawn Brink who is a trusted Microsoft MVP.

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  2. Anonymous
    2019-01-25T04:54:17+00:00

    Carolyn -

    Unplug power and remove battery, press and hold power button for 30 seconds to release all power from circuitry, plug back in and power up to see if any change.

    I will give you steps to access the Repair Mode to try all repairs to get Windows started, and if not to do the automated Reset or the superior Clean Install after rescuing your files. These steps don't cover possible hardware failure which might become apparent while performing the steps, so please report back as you go:

    1. Use whichever method works in this link to access Advanced Startup Options: https://www.tenforums.com/tutorials/2294-advanc.... Easiest may be to force shut down the PC (by holding in the power button) three separate times to trigger the Startup Options. If one of these methods work, then go to Step 3.
    2. If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC: http://windows.microsoft.com/en-us/windows-10/m... Make sure to uncheck the box for Recommended Settings to choose only the licensed version.

    If the Media Creation Tool will not cooperate use the alternate download site at https://tb.rg-adguard.net/public.php. Burn to DVD using WIndows Image Burner or create bootable flash using one of the options here: https://www.tenforums.com/tutorials/2376-create...

    Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

    Choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

    1. In the Advanced Troubleshooting options try to System Restore to a point before the problems began, Startup Repair, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.

    If Startup Settings aren't available you can force Safe Mode from Command Prompt following Step 5 here: https://www.digitalcitizen.life/4-ways-boot-saf..., or using the command to unhide F8 Advanced Boot Options here: https://www.tenforums.com/tutorials/22455-enabl... where you can also try the old reliable Last Known Good Configuration.

    1. From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get donehttp://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00: If it doesn’t fix Windows enough to start it normally, then try a Windows 10 Refresh: https://www.howtogeek.com/265054/how-to-easily-...

    Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    1. If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run through Windows 10 Install Integrity Checklist (above link) repair commands including sfc /scannow, DISM, a full Disk Check https://www.groovypost.com/howto/check-hard-dri..., or return to Troubleshoot options to Reset Your Windows 10 PC.
    2. Better yet do the vastly superior Clean Install Windows 10 following the steps in this link to delete all partitions down to Unallocated Space to get it cleanest: http://answers.microsoft.com/en-us/windows/wiki...
    3. There is a step to Rescue Files from the booted media or Repair Mode Command Prompt first: http://answers.microsoft.com/en-us/windows/wiki...

    These steps are excerpted from my tutorial that compiles everything possible for Troubleshooting Windows 10 Failure to Start: http://answers.microsoft.com/en-us/windows/wiki.... You can continue with the other steps there.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer There are links to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2019-01-25T05:15:25+00:00

    Sure, Carolyn. I'll be here to help.

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  4. Anonymous
    2019-01-25T05:02:27+00:00

    Thanks Greg

    I will be away from computer until this evening have some farm work to do   I will ltr your suggestions then and hopefully if unsuccessful I can still chat to you

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  5. Anonymous
    2019-01-25T04:45:26+00:00

    Thanks Greg

    My computer is a dell Inspiron   - old one and 2 days ago just stopped at the blue dell logo.

    I have probably messed it up more by trying to fix it myself but live in a remote area so I have no other option.

    I stupidly didnot not have back up or restore disk

    I have got the computer  to atleast get past the Dell logo to advanced options  ( blue screen)  

    I am not sure what else to do    Command prompt ?  I have tried using YOutube  and the furthest I have got is  the re image computer request ?  Not sure what the problem is but it wont even allow me to reset computer /repair computer in advanced options

    I am really floundering and not able to get anywhere for help

    Thankyou so much

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