Wireless Display Adapter

Question

I've hooked up my new Microsoft Wireless Display Adapter to my tv, connected it to my new laptop through settings, and everything is working great except it makes me reconnect through settings each time my computer goes to sleep and I have to re-login.  Why can't it remember the linking through wifi and bluetooth?

Answer 1

Hi Robert

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

You might need to update your wireless adapter or BIOS to resolve this issue.

Restart the adapter

Try restarting the adapter. Disconnect it from your TV, monitor, or projector, then restart your Surface, and reconnect the adapter.

Reset the adapter

Try resetting the adapter. This is also helpful if you've forgotten your password. Here's how:

On the adapter next to the wired connection, press and hold the reset button for 10 seconds.

The LED light on the adapter will blink.

When the message Ready to connect appears on your second screen, swipe in from the right edge of your Surface screen or select action center  Notification icon in taskbar

in the taskbar.

Select Connect, and in the list of displays, select the name of the Microsoft Wireless Display Adapter.

If this solution doesn't work, try the next solution.

Remove the adapter and reconnect

There might be a problem with the connection between your Surface and the adapter. To fix the issue, try disconnecting the adapter from your Surface and reconnecting it. Here's how:

Select Start  > Settings  > Devices  > Bluetooth & other devices.

Under Wireless displays & docks, select the name of the Microsoft Wireless Display Adapter, and then select Remove device.

Select Add Bluetooth or other devices.

 Click Wireless display or dock to reconnect your Surface and the Microsoft Wireless Display Adapter.

If this solution doesn't work, try the next solution.

Allow the adapter to communicate through Windows Firewall

Windows Firewall might be preventing the adapter from connecting to your Surface. To allow the adapter to communicate through the firewall:

In the search box on the taskbar, enter allow firewall, and then select Allow an app through Windows Firewall from the list of results.

Under Name, find Wireless Display and make sure Private and Public are selected. Then, select OK.



Note



If you can't select anything in the Allowed apps and features box, you're not signed in as an administrator. Select Change Settings, enter your administrator password, and then select Yes. Your administrator password should be the same as the password you used to set up your Surface. Then, make sure Private and Public are selected and select OK.

Reinstall the Intel HD Graphics driver

An issue with the Intel HD Graphics driver on your Surface might be preventing it from communicating with the Microsoft Wireless Display Adapter. Try uninstalling and reinstalling the driver. Here's how:

In the search box on the taskbar, enter device manager, and then select Device Manager from the list of results.

Expand Display adapters, right-click Intel HD Graphics driver, and then select Uninstall.

Select the Start  button, and then select Power  > Restart.

After your Surface restarts, select the Start  button, then select Settings  > Devices  > Bluetooth & other devices.

Select Add Bluetooth or other devices.

Click Wireless display or dock to reconnect your Surface and the Microsoft Wireless Display Adapter.

If this solution doesn't work, try the next solution.

Answer 2

Hi ,

Sorry to hear you're experiencing this issue!

I'm Ramzi, an Independent advisor, here to help you.

Microsoft Wireless adapter works like any other bluetooth device except BT devices (like phones) use their own system but not MWA.

So there is no solution to save your settings. Each time the link between MWA and Windows disconnect, you will need to reconnect via settings again.