Blue Screen Stop code error. invalid process attach attempt

Question

My computer is running very slow at start up and it keeps shutting down and rebooting.  I get a stop code error invalid process attach attempt.  I have been trying to following the instructions to fix but I can't seem to get my computer in safe mode. I am using windows 10.  I just recently updated my Norton antivirus.  Does anyone know how to fix this error.

Answer 1

Hi Deb. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

1. See all ways to get into Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

https://support.microsoft.com/en-us/help/12376/...

https://www.intowindows.com/boot-windows-10-in-...

2. No expert in Forums - where we see the most cases, by the thousands - recommends Avast, AVG. Norton or McAfee, but we have solved many problems over the years by having them uninstalled.

I would uninstall any 3rd party antivirus in Settings > Apps > Apps & Features and try running only built-in Defender which gives adequate protection, best Windows performance, least issues, and is from Microsoft who knows how to protect their OS best.

After uninstalling run the cleanup tool for the AV here:

https://www.bitdefender.com/consumer/support/an...

Restart the PC, then type Security in Start Search, open Windows Defender and Firewall Settings, there and in Windows Defender Security Center fix anything that's flagged.

If you want the best on-demand scanner download and install Malwarebytes from https://www.malwarebytes.com/mwb-download/

In it's Settings > Protection > Scan Options enable Scan for Rootkits.

Then on Scan tab choose Threat Scan and Run Scan.

Clean up anything found, restart PC and then run again until it comes up clean.

If you want to keep Malwarebytes as an on-demand scanner then you can disable its Real Time trial version in it's Settings > Accounts tab.

Next check for damaged System Files by running System File Checker from Step 10 in this checklist:

http://answers.microsoft.com/en-us/windows/wiki...

If this is not enough then move to Step 11 to do a Repair Install which saves your files, apps and settings while reinstalling Windows, solves most problems.

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hi Deb. It's just that for years we've resolved problems by having Norton be removed. It causes a lot of the performance problems we see.

How are the steps I gave progressing? Any results?

1. After System File checker, go over the rest of the steps in this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

2. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

3. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. http://windows.microsoft.com/en-us/windows-10/m...

Keep me posted on your progress as I will be here to help until the case is resolved.

Answer 3

Thank you. I will try what you suggested.  I have had Norton for years and have never had a problem. Is this an issue with Windows 10?