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Alienware m9700

Anonymous
2021-03-10T02:11:04+00:00

I have an old alienware m9700i with a optiarc dvd rw ad-7590a ata device. I did a clean install of windows 10 and the drive worked fine. The usb ports did not. I updated their drivers and now the drive wont read disks. It spins the disk and stops spins the disk and stops. The driver is supposedly up to date but with the poor design of windows 10 it doesnt work. Any help is appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-10T03:41:52+00:00

    Hello, how are you?

    Welcome to the Microsoft Community!

    My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

    I understand that you had problems after reinstalling Windows on your computer.

    First, let's perform a check with the Dell tool.

    Please download the manufacturer's tool from the link below and run it, if you have any updates please run them all.

    After that restart the computer and please check if the problem persists.

    https://dl.dell.com/FOLDER05312735M/5/Dell-Upda...

    Please let me know if the problem persists.

    I await news.

    If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

    We will always be available for whatever you need!

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