Hi, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.
I understand the issue you have, there is nothing to worry I am here to assist. This issue occurs when there is an incompatibility with the Visual C++ Runtime library. In this case, kindly follow the steps below:
Repair All Visual C++:
Press the Windows key + R and type:
appwiz.cpl
Then press
OK, Right-click each Microsoft Visual C++> Click Change> click Repair
Note: Do this on all Visual C++ Restart the computer and check
Method 2. Download and install Visual C++ from the link below:
Kindly download and install X86 and X64:
https://learn.microsoft.com/en-us/cpp/windows/l...
Note: Once done, try to reinstall the software again. However, if all fails, this might be an issue with the app.
If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.
Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...
- Go to this link: https://www.microsoft.com/en-us/software-downlo...
- Select Download Now, and select Run. You need to be an administrator to run this tool.
- On the License terms page, if you accept the license terms, select Accept.
- On the What do you want to do? page, select Upgrade this PC now, and then select Next.
- After downloading and installing, it should fix the issue.
Reference: https://www.microsoft.com/en-us/software-downlo...
Let me know how it goes and I hope that helps.
Bernard