Can't fix blue screen, error code 0x000000A

Question

After reinstalling windows and downloading all updates to the latest version, the laptop constantly reboots. The reason is 0x000000A. I have Windows 11 (24H2). Did everything according to the instructions as written on the internet, nothing helped.

Memory.dmp  https://drive.google.com/file/d/1thHrtMLjVxwKudFpXOlS1_xBPqjd7yzm/view?usp=sharing

Answer 1

Hi, thank you for that information, as per checking and analyzing the DMP files you have, there is an error amdppm.sys, the AMD driver or the processor itself of the PC is causing this, in this case, kindly download and install the latest BIOS update from your manufacturer's website, moreover, if the issue persists, we will check and make sure there are no software-related issue, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Method 2. Install and run the AMD Software: Adrenalin Edition Application, then update the drivers.

https://www.amd.com/en/products/software/adrena...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-paste of thermal paste to optimize the processor.

Answer 2

I reinstalled windows again, and Next the blue screen appears, even though I was just working in a browser.

I'm sending you the new Minidump information.

Minidump.zip

And also, the information you requested.

info_sys.nfo

Answer 3

Hi, thanks for the detailed information. After checking and analyzing your event files, I noticed there are general errors. Moreover, may I know the PC specification you have? We will run a hardware test on the PC and a possible driver update:

Press the Windows key + R, then type in:

msinfo32

Then hit OK

Click File > Save > Save it to Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then, provide the shareable link by following the steps from this link:

https://support.microsoft.com/en-us/office/shar...

Answer 4

I must have cleaned everything up after reinstalling windows, I didn't save anything, I didn't think I would contact support.

Attached is the event log.

https://drive.google.com/file/d/1nsmlc99N-e5NQ3LR8XHkCYKy37ZJAD3n/view?usp=sharing

And all the files on your computer that have the word “dump” in them.

https://drive.google.com/file/d/13gA7r3ZerpSbdl-u24yzpavHtFJB4cQZ/view?usp=sharing

I hope I sent it in correctly

Answer 5

Hi, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist. Can you further check if you have more dump files on the PC? Upon checking the Minidump files, it is only displaying general errors. In addition, can you please check the System logs on the PC so that I can further examine the root cause of the issue?

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then, please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard