Hi,
My name is Igor, I'm Independent Advisor. I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you.
Seems something is wrong in your Windows.
Please repair system files by
DISM.exe /Online /Cleanup-Image /RestoreHealth
command from Windows PowerShell (administrator) environment.
Create new account and run this command from new account.