Persistent SRUDB Errors

Question

Event Viewer has been showing an error in SRUDB.dat. I tracked it down to a faulty NVidia driver update, because it was causing BSOD with DPC_Watchdog_Violations. A hotfix from NVidia solved the BSOD, but the errors persist. They occur in pairs and are:

svchost (3844,D,22) SRUJet: A request for a node on an empty page (Pgno: 6413, Flags: 0xa80a) has been made (error -351) for a B-Tree (ObjectId: 15, PgnoRoot: 79) of database C:\WINDOWS\system32\SRU\SRUDB.dat. This is typically due to a lost I/O from  storage hardware. Please check with your hardware vendor for latest firmware revisions, make changes to your controller's caching parameters, use crash consistent hardware with Forced Unit Access support, and/or replace faulty hardware.

Log Name: Application Source: ESENT Date: 6/12/2021 10:42:00 AM Event ID: 537 Task Category: Database Corruption Level: Error Keywords: Classic User: N/A Computer: Karma Description: svchost (3844,D,22) SRUJet: A request for a node on an empty page (Pgno: 6413, Flags: 0xa80a) has been made (error -351) for a B-Tree (ObjectId: 15, PgnoRoot: 79) of database C:\WINDOWS\system32\SRU\SRUDB.dat. This is typically due to a lost I/O from storage hardware. Please check with your hardware vendor for latest firmware revisions, make changes to your controller's caching parameters, use crash consistent hardware with Forced Unit Access support, and/or replace faulty hardware. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 537 0 2 12 0 0x80000000000000 1175931 Application Karma svchost 3844,D,22 SRUJet: -351 15 79 6413 C:\WINDOWS\system32\SRU\SRUDB.dat 0xa80a

followed by:

svchost (3844,D,23) SRUJet: Database C:\WINDOWS\system32\SRU\SRUDB.dat: Index AutoIncIdIndex of table {973F5D5C-1D90-4944-BE8E-24B94231A174} is corrupted (0).

Log Name: Application Source: ESENT Date: 6/12/2021 10:42:00 AM Event ID: 467 Task Category: Database Corruption Level: Error Keywords: Classic User: N/A Computer: Karma Description: svchost (3844,D,23) SRUJet: Database C:\WINDOWS\system32\SRU\SRUDB.dat: Index AutoIncIdIndex of table {973F5D5C-1D90-4944-BE8E-24B94231A174} is corrupted (0). Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 467 0 2 12 0 0x80000000000000 1175932 Application Karma svchost 3844,D,23 SRUJet: AutoIncIdIndex {973F5D5C-1D90-4944-BE8E-24B94231A174} C:\WINDOWS\system32\SRU\SRUDB.dat 0

Is there still a driver problem to be solved? Thanks.

Answer 1

Hi,

Windows version:

Edition Windows 10 Home

Version 21H1

Installed on ‎6/‎17/‎2020

OS build 19043.1052

Experience Windows Feature Experience Pack 120.2212.2020.0

Computer Information:

Manufacturer:  Gateway 

Model:  DX4870 

Form Factor: Desktop 

No Touch Input Detected 

Processor Information:

CPU Vendor:  GenuineIntel 

CPU Brand:          Intel(R) Core(TM) i3-2130 CPU @ 3.40GHz 

CPU Family:  0x6 

CPU Model:  0x2a 

CPU Stepping:  0x7 

CPU Type:  0x0 

Speed:  3392 Mhz 

4 logical processors 

2 physical processors

BSOD:

The issue has been resolved.

• Are you aware of any changes on the PC prior to this issue?

NVidia updated the GPU driver with a version that generated errors. A hotfix was released within days and I applied it, which stopped the BSOD issue, but not the SRUDB errors.

Driver: NVIDIA GeForce GT 740

DirectX Driver Name:  nvldumd.dll 

Driver Version:  27.21.14.6674 

DirectX Driver Version:  27.21.14.6674 

Driver Date: 6 8 2021 

OpenGL Version: 4.6 

Desktop Color Depth: 32 bits per pixel 

Monitor Refresh Rate: 60 Hz 

DirectX Card: NVIDIA GeForce GT 740 

VendorID:  0x10de 

DeviceID:  0xfc8 

Revision:  0xa1

I'll look into the Carmack's post to see if that changes anything.

Stay safe.

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are getting SRUDB.dat error on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)
• What is the make and model of the PC?
• Do you still get blue screen issue?
• Are you aware of any changes on the PC prior to this issue?

If you are getting blue screen issue, then help us with the latest minidump file. You can locate the dump files in the location C:\Windows\MiniDump, then upload them on OneDrive and share the link with us.

Meanwhile, we would suggest you to refer the suggestion as mentioned by Greg Carmack on April 26, 2019 in this Postand check if that fix the issue.

Regards

Aditya Roy

Microsoft Community – Moderator