AMD GPU Driver Crashing

Question

Quick disclaimer, I'm not that knowledgeable about computers so the easier the explanation the better.

GPU: AMD Radeon RX 5600 XT

My original issue was that after 30 minutes or so of running a game or program (I hadn't tested this out with just the PC running w/o any program) my PC would suddenly turn off. The monitor would go black but for a couple of seconds, I could still hear the audio running. The lights and fan of my PC remained on until I manually turned off my PC. Then after rebooting it would sometimes cause my GPU driver to disable (Code 22). Upon enabling I would get a code 31. This lead me to believe my driver was out of date and so I tried to install the updated versions. Installing the updated version would get rid of the error codes but the original issue remained, where after 30 minutes it would shut off. I then completely uninstalled the driver and reinstalled it which granted me longer access to my computer, about a day or less, but then the cycle repeated. What could be the issue? Is this something wrong with my hardware or software? I've tried different methods of installation such as the Radeon software installer, manual install, but nothing is working.

Answer 1

Update: None of the fixes solved the issue.

The most recent crash was during a game and I could still hear the audio and my teammates in the background but just a black screen. I could only get a display after I shut off my computer.

Answer 2

Hi Kayla,

My name is Igor, I'm Independent Advisor. I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you.

Please check system journal (Event Viewer) for possible errors at these moments, especially Kernel-Power errors. DistributedCOM errors should be ignored.

Or save system journal to evtx file and share it to OneDrive for analysis.

Answer 3

My name is Jan, I’m an Independent Advisor. Most likely a driver problem. Try to clean install the AMD graphics driver.

Code 22 Device Disabled
Code 31 Device not working properly

Error codes in Device Manager in Windows
https://support.microsoft.com//topic/error-code...

Try each method below.

1. Download the AMD Cleanup Utility from this link. To remove graphics drivers and related amd software
   https://www.amd.com/en/support/kb/faq/gpu-601
   After downloading the AMD Cleanup Utility

Run the AMD Cleanup Utility then run the cleanup in safemode.

2. Or use the DDU tool to remove the graphics drivers.

Display Driver Uninstaller
https://www.guru3d.com/files-details/display-dr...

Run the application from Safe mode.
https://support.microsoft.com//help/12376/windo...

Select Clean and restart
Once the drivers are uninstalled
Install the latest or the older version of the Graphics Card driver.

3. Make sure all other drivers are also updated. chipset, audio, BIOS network.
   Download the latest drivers from the Manufacturer's support site and install.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I tried the first method which I thought was a success but towards the end of the day, it repeated the cycle so I will try the second method as well as the 3rd.

Answer 4

Hi, thank you for your help! I've linked the system files down below and I've also listed a brief description of the major things I saw.

OneDrive

Error: Service control manager The AMD User Experience Program Launcher service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: Service Control Manager

The AMDRyzenMasterDriverV17 service failed to start due to the following error: 

The system cannot find the path specified.

Answer 5

My name is Jan, I’m an Independent Advisor. Most likely a driver problem. Try to clean install the AMD graphics driver.

Code 22 Device Disabled

Code 31 Device not working properly

Error codes in Device Manager in Windows

https://support.microsoft.com//topic/error-code...

Try each method below.

1. Download the AMD Cleanup Utility from this link. To remove graphics drivers and related amd software

https://www.amd.com/en/support/kb/faq/gpu-601

After downloading the AMD Cleanup Utility

Run the AMD Cleanup Utility then run the cleanup in safemode.

2. Or use the DDU tool to remove the graphics drivers.

Display Driver Uninstaller

https://www.guru3d.com/files-details/display-dr...

Run the application from Safe mode.

https://support.microsoft.com//help/12376/windo...

Select Clean and restart

Once the drivers are uninstalled

Install the latest or the older version of the Graphics Card driver.

3. Make sure all other drivers are also updated. chipset, audio, BIOS network.

Download the latest drivers from the Manufacturer's support site and install.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.