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Hello, Can someone help me understand what hardware this error is referring to and why it occurred?
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffffa385888cf080
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: BAD_DUMPFILE
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Please see https://answers.microsoft.com/en-us/windows/for...
To check system journal right-click Start, select Event Viewer, expand Windows at the left and select System journal. Then look for error messages (events). DistributedCOM errors should be ignored.
You may right-click on System and select "Save…" to get evtx file.
Ok will do - however is there a guide to how to extract a memory dump & system journal in Windows 11? My c: drive Windows folder has no minidump folder. However, the reliability pane shows regular crashes just no info as to the cause.
Sorry, nfo file cannot help. Please share memory dumps and system journal.
Hi Igor, Thank you so much. Here is the link to my nfo file
Hi,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.
Unfortunately hardware problems often may not be diagnosed by Windows internal data.
However please share memory dump to OneDrive for analysis.
https://answers.microsoft.com/en-us/windows/for...
And you may check system journal (Event Viewer) for possible errors at these moments, especially Kernel-Power errors. DistributedCOM errors should be ignored.
Or save system journal to evtx file and share it to OneDrive for analysis.
