MS Teams - Constantly errors when loading (Sorry a Glitch has occurred) and when it finally boots, no audio devices?

Question

My Teams Desktop app is fast becomming useless.

When I boot up my machine, Teams auto loads but often will then restart two or three times claiming a glitch has occurred and it needs to reboot.

Once the app is finally running, Teams cannot find any audio or video devices.  If I go to the devices settings page, the selections are blank (apart from "Custom Setup", the page looks like it has hung, but if you wait for a few minutes it will come back to life allowing you to select one device and it will then promptly freeze again for a few minutes before restarting the app and the whole process starts over again.

Eventually, usually after an hour or so, Teams seems to "wake up" and see's all the devices and works normally.

If I log into Teams using a browser, none of this happens.

So far, I have reinstalled Teams, reinstalled Office, and I've deleted all the Teams cache files but so far no luck.  I must say that Teams has been working fine for a yuear or so, but I think I got a Windows update in the last couple of weeks that has since made it unstable.

It's making Teams useless for me and means that more and more I'm meeting with other people on a different platform (e.g. Zoom/Hangouts), because they work first time without any of this hassle.

I love Teams, and I'd love to get it to work, can anyone help?

Thanks

Dave

Answer 1

I ran into this issue with my NVIDIA GeForce GTX 750 Ti graphics card with Microsoft Excel as well.

In both cases, I was able to fix the sudden crash failures by disabling GPU hardware acceleration from the settings menus:

You might need to restart your computer, or even reinstall Teams to clear any 1's and 0's left in a corrupted state from the sudden crashes.

Answer 2

Thanks for the update Ankita.

Can the team be a bit more specific on the PluginHost?  Is there any more detail on what that might be?  I can search on the internet for generically what it means but it would be great to know if there's a specific file or driver that might be causing the issue.

Also, can you tell me how I clear the Teams credentials from Windoes Credential?

Where would I disable add-ins or plug ins?

Again the slight frustration is that it all works fine through a browser on the same machine, it just seems odd that the desktop app would struggle.

Thanks again for all your help!

Dave

Answer 3

Hello Dave Coplin,

Thanks for providing information via private message. We had checked this issue with our consult team, they have analyzed the logs and found the error is related with your PluginHost or GPU, so they recommend you to clear Teams credential from Windows credential and also suggest you to disable add-in or plugin on his device to check if it helps.

Further seems issue started after Windows update, so you may check with uninstall Windows update to check if it helps.

Thanks and regards,

Ankita Vaidya

Answer 4

Thanks for coming back to me.

I don't know which windows update is causing this, it was just a theory given that it was all working fine until a couple of weeks ago, I did a Windows update and it's been patchy since.  Unfortunately for some reason, when I select "View Update History"

• I just get a blank screen?  (See Screenshot).

I can't change audio device - that's exactly the point.  If I go to device settings in the Teams app, I simply can't select a different audio device.  I've made a video to show what I mean.

It works fine on another computer, but more importantly, it works fine on the same computer but accessing Teams through a browser.

I'll send the Teams Log in via Private Message as well - maybe that might help you find out whats causing the issue.

WHat's the best way to send you the screen recording video file?  I couldn't see a way of attaching it to this message.

Thanks again for your help,

Dave

Answer 5

Hello Dave Coplin,

Thanks for your post in Microsoft community. Regarding your issue, could you please let us know details about your Windows updates which causing Teams issue and also please provide us your Teams version details, it helps to narrow down the issue.

Meantime suggest you to change your audio device and check if Teams client behavior is the same or not. For testing purpose, kindly configure your Teams account in different PC and check if issue occurs or not.

If the same issue persist, kindly provide us video about your issue and Teams logs via the Private Message, so we can help to check further.

For your privacy, we will send you private message for collecting it.

Thanks and regards,

Ankita Vaidya