Microsoft Outlook

Question

I got this email on my outlook mail

“Your mobile device is temporarily blocked from accessing content because the mobile device has been quarantined. You don't need to take any action. Content will automatically be downloaded as soon as access is granted by your administrator.”

And I can’t open my outlook account on the mobile app which pop up this message when I open it “ Mail has been blocked on this device by your administrator”

And I can’t find any way to access my email on the mobile app

Answer 1

Dear  Manal Wael,

Good day to you and I hope you are doing well.

Sorry to disturb you. As we did not get a response, may I know if the above reply could clarify your issue, or could you please help confirm if we may help you with anything else? Please let us know if the provided information meets your requirements or resolves your issue, thanks.

Your understanding and patience will be appreciated.

Sincerely,

Microsoft Community Moderator

Answer 2

Dear  Manal Wael,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

Based on your post regarding with "can’t open my outlook account on the mobile app which pop up this message when I open it “ Mail has been blocked on this device by your administrator",it seem Outlook Account Blocked on Mobile Device by your system administrator.

please follow the below steps:

1. Contact Your IT Administrator: Reach out to your organization's IT support or helpdesk. They can provide details on why your device was quarantined and the steps needed to restore access. They may need to approve your device or make changes to your security settings.

2. Review Device Compliance Policies: Your organization might have specific compliance policies for accessing work emails on mobile devices. Make sure your device meets these requirements, such as having the latest updates or security configurations.

3. Office 365 Portal (Admin):

• As an admin, sign in to the Office 365 portal.
• Locate the affected user and open their settings.
• Under “Set sign-in status,” click “Blocked,” and then click “Save.” If needed, you can also set the status to “Allowed” and save it.

4. Confirm ActiveSync Status:

• In the Exchange admin center, check if the mobile device is blocked by an ActiveSync quarantine rule.
• Enable Exchange ActiveSync if it’s disabled, and try setting up the device again,

For more info: A mobile device can't connect to Exchange Online by using Exchange ActiveSync

Exchange ActiveSync device is blocked unexpectedly by ABQ list

Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time. Have a nice day!

Microsoft Community Moderator