Hacked

Question

I've received a email from someone who claim he she has hacked my Microsoft account through Pegasus? And the MSG was in my junk but when I checked it was from me to me how is this possible?

Answer 1

I was in chat with Microsoft and they gave me email where I can send this kind of spam but the problem is that I can't tell which is spamer's address and I also forgot the email the chat agent shared with me...

Regards.

Answer 2

This is what I've received lemme quote the email

**email content removed**

I checked this wallet address it has 9 Litecoin lol I was like if you are that of a hacker why you haven't tried your hands at some exchange

Thx for the reply I got in touch with Microsoft support and they adviced me to change and alias...

Good. Not sure how useful the new alias will be, but the important thing is that you recognized it as a scam.

Don

Answer 3

This is what I've received lemme quote the email

**email content removed**

I checked this wallet address it has 9 Litecoin lol I was like if you are that of a hacker why you haven't tried your hands at some exchange

Thx for the reply I got in touch with Microsoft support and they adviced me to change and alias...

Answer 4

Zzz89 wrote:

I've received a email from someone who claim he she has hacked my Microsoft account through Pegasus? And the MSG was in my junk but when I checked it was from me to me how is this possible?

This is a very common scam known as the bitcoin scam, sextortion scam, extortion scam and other names.

Don't contact the scammer. Don't pay anything. They have not hacked your account.

If the message is not in your Sent folder (it won't be) it was not sent from your account. Your account was not hacked. No spyware programs were installed. The scammer simply put your address in the Sender field.

Delete the message and any similar messages you receive in the future.

Don

Answer 5

Dear Zzz89

Good day! Thank you for posting to the Microsoft Community. We are happy to help you!

First of all, we regret for the inconvenience caused to your work. Based on your description, if you're using a Microsoft 365 Business account, please first kindly contact your administrator to help you restore the email feature. Plus, they can do more to help protect your account. Please kindly contact your organization's administrator to follow the steps in this document: Responding to a Compromised Email Account - Office 365 | Microsoft Learn

At the same time, if your account was surely hacked, I recommend that you try the following to check the results on how to secure your account:

• How to recover a hacked or compromised Microsoft account - Microsoft Support
• For additional reference to keep your account safe and secure, check this link: How to help keep your Microsoft account safe and secure.
• Report spam, non-spam, phishing, suspicious emails and files to Microsoft - Office 365 | Microsoft Learn
• In addition, please also kindly refer to following documents to check whether they can help you: 10 tips on how to help reduce spam

By the way, due to some technical and permission limitations in our forum, we are unable to provide you with telephone communication support, in order to better help you and not waste more of your time, it is recommended that you contact our 365 support team directly by phone and they will provide you with further assistance. For details, please kindly refer to this official documents: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Note: Please note that you need to call the hotline on weekdays, (9am to 5pm, Monday to Friday) sincerely apologize and thank you again!

During the phone call, press "1" as a business email user and press "1" again for technical support. You may be asked for some information for verification, such as account or subscription information, organization details, phone number.

Here are other global support phone numbers: Global Customer Service phone numbers - Microsoft Support

Note: The Microsoft Technical or Business Support Engineer may collect alternate email address information to assist with the verification process.

Meanwhile, if you still need further help, then please kindly tell me more details: such as yourtype of account(business account within business subscription/outlook.com/hotmail.com/live.com/msn.com/imap account/pop account) and I will try my best to do more research and tests, thanks.

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely

Kerry Chen | Community Moderator