outlook not working when Ctrl + c

Question

When you Ctrl + c to copy something from email body, the outlook will be frozen and not working any more.

Answer 1

Hi Cherry Chen2,

I hope this message finds you well. I understand that you are facing an issue copy short cut Outlook. For me to get a clear picture of the situation could you kindly confirm which outlook version are using from this link: What version of Outlook do I have? - Microsoft Support. This will assist me in pinpointing the cause of the problem and offering a tailored solution.

For the new Outlook, could you kindly try to:

Repair button/ reset the app? Please follow the steps below to reset it:

• Open Settings on Windows.
• Click on Apps.
• Click the Installed apps tab.
• Select the Outlook app.
• Click the menu (three-dots) button on the left side and select Advanced options.
• Click the Repair button.

 Confirm if the Outlook client is working and emails are syncing. If it’s not working, you can proceed with the next step.

Click the Reset button. Please refer to the screenshot attached below

For Current Channel Version 2409（Build 18025.20096）or higher.

If yes. this issue is a known problem that has been reported on Current Channel Version 2409 (Build 18025.20096) or higher. It specifically occurs when using languages with an IME (Input Method Editor).

We understand the inconvenience this may cause and appreciate your patience. In the meantime, we suggest that you try the workarounds provided in the attached link : Classic Outlook hangs when using the Copy shortcut - Microsoft Support

Please feel free to let me know if there are any misunderstandings or concerns.

Please note that our initial response might not resolve the issue right away. However, with your cooperation and more detailed information, we can work together to find a solution.

Sincerely

Albert |Community Moderator