Do I need the Microsoft 365 Basic subscription if I already have the Microsoft 365 Personal subscription?

Question

In May 2024 I renewed my Microsoft 365 Personal subscription for £59.99. I am getting messages that my Microsoft 365 Basic subscription will expire in June 2024. Am I correct in thinking that I don't need the Basic subscription if I have the Personal subscription?

Answer 1

Hi, Phil Marsh_891

Thank you for reaching out to the Microsoft community.

I understand that you currently have a Microsoft 365 Personal subscription and have received a notification that your Microsoft 365 Basic subscription is about to expire.

You are correct; typically, if you have already subscribed to Microsoft 365 Personal, you do not need an additional Microsoft 365 Basic subscription, as the Personal edition usually includes all the features and services of the Basic subscription. Here are the main differences between the two plans, which you can choose from based on your needs:

• Price: Microsoft 365 Basic is the most affordable plan, costing only $1.99 per month or $19.99 per year. The Microsoft 365 Personal edition is slightly more expensive, at $6.99 per month or $69.99 per year.
• Storage Space: Microsoft 365 Personal provides 1TB of cloud storage space for a single user, while the Basic edition offers 100GB of cloud storage space. If you need to store a large amount of television content or work files, the Personal edition might be a better choice.
• Application Access: Users who choose Microsoft 365 Personal will be able to use desktop versions of applications such as Word, Excel, and PowerPoint. The Basic edition, on the other hand, does not provide access to desktop versions of applications, only web and mobile versions.
• Device Usage: Although both plans are designed for a single user, Microsoft 365 Personal is generally more accessible overall. Members of the Personal edition can use it on up to five devices simultaneously, meaning you can easily switch between your laptop, phone, PC, and tablet.

I hope the above information can be of help to you. If you have any further updates or questions, please do not hesitate to contact us.

Sincerely,

Cherry | Microsoft Technical Support Specialist

Answer 2

I also have the same query.

Have had 365 Personal for 8 years.

Your answer states I don't need Basic as well - so why am i now being hassled to pay for this?

My account shows my 365 Personal with the correct renewal date.

It also shows the Basic running out on 21 June with a threat of loss of services!

How can I get the incorrect notification removed please and an assurance my services will be aligned with my prepaid subscription?

Thank you.

Answer 3

Thanks Cherry

Answer 4

Hi,Phil Marsh_891

I'm glad to be of help. If you encounter any issues while using the product in the future, please feel free to consult us. Thank you for your support of Microsoft products.

We value your feedback. Click 'Yes' or 'No' to enhance our support experience, which helps others in the community who may face the same issue. Thank you for your understanding and cooperation; )

Wishing you all the best!

Cherry