Syncing issues

Question

Syncing issues

B.T 0

On my iPad I can’t find all my notes, even though I did sync all files

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Answer 1

B.T 0

personal account
Correct Microsoft account on Desktop, iPad & iPhone.
No device(s) changed
The missing notes only visible when I am accessing via web browser.
Checked this point already with no luck, only one location in my app folder (Desktop)

Chris Duong 9,085 Reputation points Microsoft External Staff Moderator

2025-08-30T15:25:05.1833333+00:00
Hi @B.T ,

Thank you very much for your details response.

This behavior suggests that the issue may be related to syncing across devices or how the app is accessing your notes data.

To get a detailed explanation and resolution, I recommend contacting Microsoft Support directly. They can:

Review your billing history

Verify any recent changes or charges

Determine if a refund or adjustment is applicable

Steps:

Go to https://support.microsoft.com/contactus

Choose Office > Get home support

Enter Office or your issue in general in the box below "We're here for you" then click "Get Help

Scroll down and click on Contact Support then log in to your personal Microsoft account

If the account cannot be logged in, you can use another account or create a new account to execute

Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm

Select "Chat in a web browser and support specialist" to enter the chat window   Thank you for your kindness and understanding! Please let me know if you need anything else.

Answer 2

Hi @B.T ,

Good day to you! Welcome to Microsoft Q&A forum.

Thank you for reaching out to Microsoft Support. I understand you're experiencing difficulty locating all your notes on your iPad, even though you've synced your files.

To assist you better, could you please provide the following information:

Is this a personal account or a work/school account provided by your organization?
Are you signed in with the correct Microsoft account on your iPad?
Have you recently changed devices or restored from a backup?
Are the missing notes visible when you access your account from another device or via a web browser?
Have you checked if the notes are stored in a different section, notebook, or folder?

In the meantime, here are a few steps you can try:

Restart your iPad to refresh the app and sync process.
Open the app and manually trigger a sync (usually found in the settings or by pulling down on the notes list).
Visit OneNote Online or Outlook.com from a browser to see if your notes appear there.

Once we have these details, we’ll be able to guide you through the appropriate troubleshooting steps.

Looking forward to your response.

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Syncing issues

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