microsoft Authenticator

Question

I have purchased a Samsung galaxy s25 ultra phone and I can not get authenticator to work on it and that is the only way I can access my work information. It tells me to input a 2 digit number by opening the Authenticator app but it doesnt give me the notification to input it. I have uninstalled and reinstalled I have turned on my notifications, I have restarted my phone and nothing is working.

Help with this issue is greatly appreciated

Answer 1

It sounds like you're experiencing issues with the Microsoft Authenticator app on your new Samsung Galaxy S25 Ultra. Here are some steps you can take to troubleshoot the problem:

1. Check App Permissions: Ensure that the Authenticator app has the necessary permissions to send notifications. You can do this by going to your phone's Settings > Apps > Authenticator > Permissions, and make sure notifications are enabled.
2. Clear App Cache: Sometimes clearing the app's cache can resolve issues. Go to Settings > Apps > Authenticator > Storage > Clear Cache.
3. Re-add Your Account: If you have access to your account through another method (like email or SMS), try removing and re-adding your account in the Authenticator app. This can sometimes reset the connection.
4. Check for App Updates: Make sure that the Authenticator app is updated to the latest version. You can check this in the Google Play Store.
5. Use Alternative Verification Methods: If you have set up alternative verification methods (like SMS or email), consider using those to access your account temporarily while you troubleshoot the Authenticator app.

If none of these steps work, you may need to contact Microsoft support for further assistance, especially if you are locked out of your work information.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Troubleshoot Multi-Factor Authentication (MFA)