microsoft store error

Question

What is the following error and how can it be fixed:

Windows cannot find ms-windows-store://clearcache. Make sure you typed the name correctly, and then try again.

Answer 1

Thanks for the details.

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I believe your system is corrupted or has missing files.

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I think other attempts to repair the system using commands will also cause problems, so I suggest you perform an in-place upgrade.

It's a simple procedure, and you have the option to keep files, settings, and apps. Therefore, all your data is kept.

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Download the ISO file to perform the procedure:

1. Access the link below;

https://www.microsoft.com/en-us/software-download/windows11

2. Under Download Windows 11 Disk Image (ISO), click Select download and select Windows 11 (multi-edition ISO for x64 devices);
3. Click Download;
4. Choose the language and click on Confirm;

(Download the ISO of the same language that Windows was originally installed in.)

5. Then, click 64-bit Download.
6. Wait for the download to finish and proceed to the procedure below.

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After downloading the ISO, do the following:

1. Double-click the ISO to run;

(After running the ISO, you may need to double-click the Setup file to start the procedure.)

2. On the Install Windows 11 screen, uncheck I want to help make the installation of Windows better and select Change how Windows Setup download updates;
3. On the next screen, select Not right now and click Next;
4. Accept the terms of use;
5. On the Ready to install screen, select Choose what to keep and select what you want to keep.

(It is in this step that you must check Keep personal files and apps so that all your data is kept.)

6. Click on Install and wait for the procedure to finish. Your computer may restart several times.

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After the procedure is complete, check if the Microsoft Store will open correctly.

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If you get any errors or the problem persists, please let me know.

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Feel free to ask any questions you may have.

Answer 2

Thanks for the clarifications.

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I suggest you do the procedures below.

(Don't check if the problem is solved by running the command you tried before. See if the Microsoft Store opens and functions as expected.)

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Clear your Microsoft Store cache.

1. Press "Windows + R";
2. Type WSReset.exe ;
3. Click OK.

See if you can open the Microsoft Store.

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If the problem persists, reset the Microsoft Store app:

1. Press "Windows + I" and select "System > System Components";
2. Look for "Microsoft Store", click on the three dots, and select "Advanced Options";
3. Under "Reset", click "Reset" and click "Reset" again.

– Also, try the "Repair" option in the same place if Reset doesn't work

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If it persists, re-register the Microsoft Store.

1. Press "Windows + X" and select "Terminal (Admin)";
2. Type or paste the following command and press Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Note if the command will run correctly or will have a red message.

3. Restart (not shutdown) the PC.

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If the problem persists, please let me know, and I will provide another method.

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Feel free to ask any questions you may have.

Answer 3

The message means: There is no app in Microsoft Store called ClearCache. Make sure you typed the name correctly, and then try searching again.

Answer 4

Hi. I'm David, and I'm happy to help you.

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This error means Windows tried to open the Microsoft Store to clear its cache, but it couldn't find the right program to do it. In most cases, this happens because the Store app itself is broken, missing, or not set up correctly on your computer.

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Please clarify the following:

Do you have a third-party antivirus installed? If yes, which one?

Also. What is the version and "OS Build" of your Windows 11?

• Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

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Looking forward to your reply.

Answer 5

The error means Windows cannot find or launch the Microsoft Store URI handler (ms-windows-store://clearcache), which is used to clear the Store cache. This usually happens when the Microsoft Store app is missing, damaged, or not correctly registered.

To fix Microsoft Store issues and clear/reset it, use these supported steps instead:

1. Reset the Microsoft Store cache
   1. Press Windows logo key + R.
   2. Type wsreset.exe and select OK.
   3. A blank Command Prompt window opens; after about 10 seconds it closes and Microsoft Store opens automatically.
2. Make sure Windows and Microsoft Store are up to date
   1. Install the latest Windows updates: go to Settings > Update & Security > Windows Update > Check for updates and install any available updates.
   2. Update Microsoft Store: open Microsoft Store, select See more (⋯) > Downloads and updates > Get updates.
3. Run the Windows Store Apps troubleshooter (Windows 10; similar steps apply in Windows 11)
   1. Open Settings > Update & Security > Troubleshoot.
   2. Select Additional troubleshooters.
   3. Scroll to Windows Store Apps and select Run the troubleshooter.
4. If apps from Store still do not work correctly
   1. Sign in with a Microsoft account (not a local account) if using Store apps.
   2. If the Store or apps are present but malfunctioning, follow the general app repair steps: close and reopen the app, ensure Windows is updated, then use Repair or Reset for the app from Settings > Apps as described in the app repair guidance.

If Microsoft Store itself is missing or cannot be found, follow the “Can’t find Microsoft Store app” guidance to locate it or confirm it has not been disabled by an administrator.

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References:

• Error 0x80131500 in Microsoft Store
• Fix problems with apps from Microsoft Store
• Can't find Microsoft Store app