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Hi Tom,
Greatly appreciate your prompt response and the screenshot.
Based on your sharing, it seems that the lookup value F7767 is a number and AA7767 is a text string. Since they are two different formatting type, VLOOKUP cannot treat them as the same.
Cleaning and converting your AA column would be not a viable resolution since it includes some value must be stored as text like FW47924. Therefore, as a simplest fix, you can try this formula:
=VLOOKUP(F7767&"", AA:AE, 5, FALSE)
You can also try this XLOOKUP formula as a cleaner version:
=XLOOKUP(F7767&"", AA:AA&"", AE:AE, "Not found")
Please try it and let me know whether it works. If not, please don't hesitate to reach out again then I will assist further to efficiently resolve this issue.
Kind regards.