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Cannot deploy Azure arc resource bridge

Stephen 1 Reputation point
2022-03-15T20:26:50.227+00:00

I have Azure Stack HCI two node cluster that register in Azure. I would to manage VMs through Azure Arc. It requires to deploy Azure Resource Bridge.

I have followed up the instructions:

https://learn.microsoft.com/en-us/azure-stack/hci/manage/azure-arc-enabled-virtual-machines

When I try to deploy it. I got the following error:

PS C:\> install-moc WARNING: Start-FailoverClusterResource failed
Exception [Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline,
LastOperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to bring
the resource 'MOC Cloud Agent Service' online.']
Stacktrace [at Start-FailoverClusterResource, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line
2824
at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line 2995
at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
at <ScriptBlock>, <No file>: line 1] WARNING: Install-Moc failed. Exception [This typically indicates an issue happened while registering the resource name as a computer object with the domain controller and/or the DNS server. Please check the domain controller and DNS logs for related error messages. Error: [Start-FailoverClusterResource failed Exception [Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline,
LastOperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to bring
the resource 'MOC Cloud Agent Service' online.']
Stacktrace [at Start-FailoverClusterResource, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line
2824
at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line 2995
at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
at <ScriptBlock>, <No file>: line 1]]]
Stacktrace [at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line
3001
at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
at <ScriptBlock>, <No file>: line 1]
InnerException[Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline,
LastOperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to bring
the resource 'MOC Cloud Agent Service' online.']
Install-Moc failed.
Exception [This typically indicates an issue happened while registering the resource name as a computer object with
the domain controller and/or the DNS server. Please check the domain controller and DNS logs for related error
messages. Error: [Start-FailoverClusterResource failed
Exception [Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline,
LastOperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to bring
the resource 'MOC Cloud Agent Service' online.']
Stacktrace [at Start-FailoverClusterResource, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line
2824
at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line 2995
at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
at <ScriptBlock>, <No file>: line 1]]]
Stacktrace [at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line
3001
at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
at <ScriptBlock>, <No file>: line 1]
InnerException[Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline,
LastOperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to bring
the resource 'MOC Cloud Agent Service' online.']
At C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1:215 char:9

  • throw [System.Exception]::new($errorMessage, $_.Exception)
  • ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  • CategoryInfo : OperationStopped: (:) [], Exception
  • FullyQualifiedErrorId : Install-Moc failed.
    Exception [This typically indicates an issue happened while registering the resource name as a computer object wit
    h the domain controller and/or the DNS server. Please check the domain controller and DNS logs for related error m
    essages. Error: [Start-FailoverClusterResource failed
    Exception [Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline, Last
    OperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to bring
    the resource 'MOC Cloud Agent Service' online.']
    Stacktrace [at Start-FailoverClusterResource, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: l
    ine 2824
    at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1: line 2995
    at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
    at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
    at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
    at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
    at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
    at <ScriptBlock>, <No file>: line 1]]]
    Stacktrace [at Add-FailoverClusterGenericRole, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Common.psm1:
    line 3001
    at Install-CloudAgent, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1315
    at Install-MocAgents, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1234
    at Initialize-Cloud, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1140
    at Install-MocInternal, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 1083
    at Install-Moc, C:\Program Files\WindowsPowerShell\Modules\Moc\1.0.22\Moc.psm1: line 209
    at <ScriptBlock>, <No file>: line 1]
    InnerException[Failed to start cluster resource [MOC Cloud Agent Service]. ExtendedStatus: CurrentState: Offline,
    LastOperationStatusCode: 0, StatusInformation: 0.. Exception caught is: 'An error occurred while attempting to br
    ing the resource 'MOC Cloud Agent Service' online.']

PS C:\>

Does anyone know what could be cause this error?

Thanks in advanced,

Azure Arc
Azure Arc
A Microsoft cloud service that enables deployment of Azure services across hybrid and multicloud environments.
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  1. Kilol Surjan 1 Reputation point
    2022-03-31T19:06:56.813+00:00

    Hello Stephen - Can you grab logs from the cluster using Get-MocLogs. We would like to debug the error & provide a resolution. Thanks.

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