9,738 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags

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2 answers

my product key was stolen and i want to recover purchase

I purchased Office 2024 from Best Buy and it will not install as it says it has already been redeemed. I have 2 Microsoft accounts and neither show an install. I am sure I didn't install this. I called Best Buy but they said I must contact Microsoft…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T13:29:58.9733333+00:00
James Davidson 0 Reputation points
commented 2025-07-16T04:16:53.38+00:00
Sophie N 0 Reputation points Microsoft External Staff Moderator
1 answer

Assistance Needed with Approving Embrava/Blynclight Apps for Teams Integration

Hi, My manager recently purchased a small status indicator cube that displays red when he's in a Teams call and green when he's available. During the setup process, he was prompted to install two applications that work with the device: Embrava Connect…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:15:50.68+00:00
Kenneth Korp 0 Reputation points
commented 2025-07-16T04:02:18.0233333+00:00
Sophie N 0 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

. Please use the thumbprint of an existing trusted certificate to get security token.. isLocalMode: False; useReportingCluster: False; thumbPrint: BD48DF1348A600762E917DDC047 currentProcess: ReportingServicesService

D 365 FOD 365 VHD 10.0.41 Error Unable to find the certificate with the given thumbprint__Unable to find the certificate with the given thumbprint. Please use the thumbprint of an existing trusted certificate to get security token.. isLocalMode: False;…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-01-13T15:56:37.53+00:00
Bernd Koehler 20 Reputation points
commented 2025-07-16T03:19:33.78+00:00
2 answers

I updated my credit card a month ago but I keep getting notifications that my billing cannot be processed. Could you please fix that?

All I want is for MS to stop sending me warnings that my account is overdue because my credit card is expired. I updated it over a month ago but I keep getting these warnings. It is very frustrating and I just want it to stop and for MS to process my…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T12:43:18.06+00:00
Steve Levecque 0 Reputation points
commented 2025-07-16T03:04:24.6633333+00:00
Dora-T 2,355 Reputation points Microsoft External Staff Moderator
2 answers

adding payment method

how do I add my payment mothed after installing 365, it keeps saying my info is incorrect and wont let me go past this stage.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-15T07:32:42.06+00:00
jennifer deighton 0 Reputation points
edited an answer 2025-07-16T01:55:35.2933333+00:00
Nghia-P 1,550 Reputation points Microsoft External Staff Moderator
1 answer

How to unblock quora.com

How to unblock quora.com. I can open on my phone but not on my pc. I cannot open news sites either.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T15:54:05.8266667+00:00
Mary Ann Arcadipane 0 Reputation points
commented 2025-07-16T00:50:38.85+00:00
Flora-T 1,370 Reputation points Microsoft External Staff Moderator
1 answer

Autheticator app

I recently switched to a new device and have since been unable to receive authentication number notifications on it. I’ve already removed my account from all previously connected devices and ensured that notifications are enabled on the new phone.…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T06:12:13.3966667+00:00
Luka Muthusi 0 Reputation points
commented 2025-07-16T00:15:51.7233333+00:00
Jade Ng 0 Reputation points Microsoft External Staff Moderator
1 answer

There is a bug that prevents me from deleting tenant

Hi, I am a global admin and I want to delete my tenant account (and the whole Microsoft account) but the system blocks me because first I must "remove the seat-based subscriptions" associated with it. The thing is, I have no subscriptions,…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T08:29:20.3033333+00:00
Anna Buzzoni 0 Reputation points
commented 2025-07-15T23:52:26.9266667+00:00
Gabriel-N 2,915 Reputation points Microsoft External Staff Moderator
1 answer

user name/authenticator code

I have two user names and I need to get just one user name, please cancel my user names and start over Mod note: Office version may not be business

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T15:49:27.8433333+00:00
Joann Schock 0 Reputation points
commented 2025-07-15T23:38:49.88+00:00
Dora-T 2,355 Reputation points Microsoft External Staff Moderator
2 answers

I cannot sign into my outlook account?

I have two accounts, one of which is used to pay for my 365 subscription, however, I cannot sign in. Microsoft claims nothing is wrong, but that makes no sense since I cannot sign in. HELP!

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T23:41:31.6033333+00:00
Jessica McCurdy-Crooks 0 Reputation points
edited an answer 2025-07-15T23:08:04.55+00:00
Stefan Blom 3,756 Reputation points MVP Volunteer Moderator
1 answer

Merging my personal account with work/school account

I am using Microsoft 365 Work/School and Microsoft 365 Personal both with the same email address, different passwords. A couple of months ago, I deleted the bitlocker key for my work account from my computer and I know I cannot get it back and I will…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-15T15:36:14.9233333+00:00
Kristin Porrez 0 Reputation points
commented 2025-07-15T18:30:46.6133333+00:00
Ron Barker 420 Reputation points
3 answers

Locating Office 365 Product Key for Subscription Transfer

Purchased a new computer in July and cannot find the Office 365 product key. Paid subscription in April, but no confirming email was received. What steps should be taken to locate the product key for transferring the subscription to the new…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-15T15:11:19.5566667+00:00
MATTHEW HURLEY 0 Reputation points
answered 2025-07-15T15:18:17.1933333+00:00
Stefan Blom 3,756 Reputation points MVP Volunteer Moderator
2 answers

Unable to start a Purview Solutions Trial despite meeting requirements

We're unable to start a Purview Solutions Trial. Tried with two Office E3 accounts, one a Global Admin and one a Compliance Admin. For the Global Admin account the button on the card in the trials hub says 'Trial Prerequisites' and, when clicked, states…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Purview
asked 2025-01-28T15:28:46.2733333+00:00
Daniel Valdes 5 Reputation points
commented 2025-07-15T09:37:42.9133333+00:00
vpx23 0 Reputation points
1 answer

How to remove a linked work and personal email account that I no longer have access to

I just purchased Microsoft 365 (AKA P.O.S.) under my personal email, but it linked up with my old work email that I don't really have access to and would like to have it unlinked to my personal life. I would like to be able to use what I just paid for…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-15T03:51:10.6366667+00:00
Susannah Morrison 0 Reputation points
edited the question 2025-07-15T08:58:03.4133333+00:00
Nathan Roberts (SN) 1,006 Reputation points Volunteer Moderator
2 answers

Office 365 Apps on my new laptop

I have a new laptop and have logged into 365 online but want to download the App (Word, Teams Etc) but can't see an option without having to pay again!

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T11:40:54.01+00:00
Richard Sewell 0 Reputation points
commented 2025-07-15T08:17:43.1466667+00:00
Michelle-N 2,250 Reputation points Microsoft External Staff Moderator
2 answers

Account Fraud

I have been charged £32.05 by microsoft for a payment I have not made. I do not even have any microsoft items. However it is impossible to find a way to report this to microsoft. By bank have said I need to speak to microsoft before a full fraud case can…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T19:52:45.59+00:00
Ben Wuttke 0 Reputation points
edited a comment 2025-07-15T06:18:01.0966667+00:00
Dora-T 2,355 Reputation points Microsoft External Staff Moderator
1 answer

How to generate M365 Product license report in Power BI

Hello Everyone, I see the Usage Report in the M365 Admin Center and they are helpful. However, I am looking for a way to generate a report on our product licensing usage. Similar to the view from the Entra ID -> Licenses -> All Products. Where…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Windows for business | Windows Server | User experience | PowerShell
Microsoft Security | Microsoft Graph
asked 2024-01-31T17:54:09.5633333+00:00
igibason 35 Reputation points
commented 2025-07-15T02:21:20.2033333+00:00
Swartie 0 Reputation points
2 answers

Payment of Microsoft 365.

I have Microsoft 365, for my wife and myself. I keep getting these emails requesting payment for my wife's usage of Microsoft 365. I pay for the service directly automatedly annually. When I receive these emails I have been reporting them as scam…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:07:06.4233333+00:00
Ray Martinez 0 Reputation points
answered 2025-07-15T02:15:56.3733333+00:00
Vivian-H 0 Reputation points Microsoft External Staff Moderator
1 answer

Organizacion Internacional Nueva Acropolis like non-profit institution

Good morning!! I requested the non-profit designation for our organization and you approved us, but we haven't been able to use a single product from you. I want to know all the benefits we have as a non-profit and how to use it, and also to specify…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T16:17:35.12+00:00
Israel Guerrero 0 Reputation points
answered 2025-07-14T23:51:28.5633333+00:00
EmilyS_726 1,300 Reputation points Volunteer Moderator
3 answers

Update Email

My email box won’t update. I am missing a month of emails.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T23:07:44.2766667+00:00
BECKY VON OHLEN 0 Reputation points
answered 2025-07-14T23:32:32.24+00:00
Stefan Blom 3,756 Reputation points MVP Volunteer Moderator