You create a sales invoice or sales order to record your agreement with a customer to sell certain products on certain delivery and payment terms.

You must use sales orders if your sales process requires you to ship parts of an order quantity, for example, because the full quantity isn't available right away. If you sell items by delivering directly from your vendor to your customer, as a drop shipment, then you must also use sales orders. In all other respects, sales orders work the same way as sales invoices. With sales orders, you can also use the order promising functionality to communicate certain delivery dates to your customers.

You can negotiate with the customer by first creating a sales quote, which you can convert to a sales invoice or sales order when you agree on the sale. After the customer confirms the agreement, you can send an order confirmation to record your obligation to deliver the products as agreed.

You can easily correct or cancel a posted sales invoice before the customer pays it. For example, to correct a typing mistake or if the customer requests a change early in the order process. If the posted sales invoice is paid, then you must create a sales credit memo or a sales return order to reverse the sale.

Good sales and marketing practices are all about how to make the best decisions at the right time. Marketing functionality in Business Central provides a precise and timely overview of your contact information so you can serve your prospective customers more efficiently and increase customer satisfaction. Learn more at Relationship Management.

If you use Microsoft Dynamics 365 Sales for customer engagement, you can enjoy seamless integration in the lead-to-cash process by using Business Central for backend activities. For example, to process orders, manage inventory, and do your finances. Learn more at Use Dynamics 365 Sales from Business Central.

In business environments where the customer must pay before products are delivered, such as in retail, you must wait for the receipt of payment before you deliver the products. In most cases, you process incoming payments some weeks after delivery by applying the payments to their related posted, unpaid sales invoices. Learn more at Reconcile Payments Using Automatic Application.

Sales documents can be sent as PDF files attached to email. The email body contains an extract of the sales document, such as products, total amount, and a link to the PayPal site. Learn more at Send Documents by Email.

For all sales processes, you can incorporate an approval workflow. For example, an approval workflow can require that a manager approves large sales to certain customers. Learn more at Use Workflows.

The following sections describe a sequence of tasks, with links to the articles that cover them.

Get started with sales capabilities

Before you to sell, specify how you want to manage your company's sales processes.

To... See
Create a customer card for each customer you sell to. Register New Customers
Set up how you do sales, such as prices and discounts, customer price and discount groups, salespeople, shipment methods and agents. Set up sales

Sales analytics

This section describes the analytical tools you can use to get insights into your sales data.

To... See
Learn about capabilities for analysing sales data. Sales analytics overview
Do ad-hoc analysis of sales data directly on list pages and queries. Create sales analysis reports
Explore built-in sales reports. Built-in sales reports

Quote to order to sales invoice

The following table describes how to use simple sales processes.

To... See
Create a sales quote to offer products on negotiable terms before converting the quote to a sales invoice. Make Sales Quotes
Process a sales order (maybe with a partial shipment, or using a drop shipment.) Sell Products
Create a sales invoice to record your agreement with a customer to sell them certain products on certain delivery and payment terms. Invoice Sales
Understand what happens when you post sales documents. Posting Sales

If you need more complex sales processes, the following table lists articles that explain what you can do with Business Central.

To... See
Fulfil a sales order with multiple partial shipments. Process Partial Shipments
Set up standard sales or purchase lines you can quickly insert on documents, for example, for recurring replenishment orders. Create Recurring Sales and Purchase Lines
Manage your customer's commitment to purchase large quantities delivered in several shipments over time. Work with Blanket Sales Orders
Invoice a customer once for multiple shipments by combining the shipments on one invoice. Combine Shipments on a Single Invoice
Sell assembly items that aren't currently available by creating a linked assembly order. The assembly order can supply the full or partial quantity on the sales order. Sell Items Assembled to Order

Pick and ship

The following table describes how to pick items for a sales order and ship them to the customer.

To See
Prepare to pick items for shipment. Print the Picking List
Link a sales order to a purchase order to sell a drop-shipment item to be delivered directly from your vendor to your customer. Make Drop Shipments
Have a catalogue item shipped from a vendor to your warehouse so you can ship the item on to your customer. Create Special Orders
Inform your customers of order delivery dates by calculating either the capable-to-promise date or the available-to-promise date. Calculate Order Promising Dates
Learn how to track a package from a posted sales shipment. Track packages

Cancelled orders, refunds, and returns

The following table describes how to deal with cancelled orders, refunds, and returns of goods.

To See
Perform an action on an unpaid posted sales invoice to automatically create a credit memo and either cancel the sales invoice or recreate it so you can make corrections. Correct or Cancel Unpaid Sales Invoices
Create a sales credit memo to revert a specific posted sales invoice to reflect the products the customer returns and the refund amount. Process Sales Returns or Cancellations

Other processes in sales

The following table describes how to deal with other sales processes.

To See
Resolve confusion when two or more records exist for the same customer. Merge Duplicate Records

See also

Setting Up Sales
Register New Customers
Sales analytics overview
Managing Receivables
Work with Business Central
General Business Functionality

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