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Surface service and repair options

  • Article
  • Applies to:
    Windows 10, Windows 11

Most newer Surface devices support repair or replacement of key components like the SSD, keyboard, or display. With a new Surface for Business device, you get service and repair1 options to extend its lifespan.

If your Surface stops working, there are several ways to service, repair, or replace its components.

Every commercial device includes at least a one-year Microsoft Limited Hardware Warranty. For added peace of mind, Microsoft Protection Plans2 offer extended coverage and services, from deployment to replacement.

In-warranty devices

For devices covered by Microsoft's Limited Hardware Warranty3 or a Protection Plan, open a service request via a self-serve portal. To repair devices yourself, see Customer self-serve repair.

Note

Self-serve replacement components must be purchased separately, regardless of warranty status. Replacement components may be refurbished.

Surface Support Portal

Microsoft 365 Business customers can use the Surface Support Portal to handle service requests for Surface devices.

  1. Sign in to the Microsoft Surface support - Microsoft 365 admin center.
  2. Select Create service request. For eligible devices and regional availability, see Microsoft in-region repair.
  3. For full details, review Surface Support Portal overview.

Tip

To repair a personal (noncommercial) device, sign into your account at account.microsoft.com/devices, choose your device, and select Start order.

Surface Management Portal

Commercial customers managing tenants via Microsoft Intune can use the Surface Management Portal for service requests.

  1. Sign in to the Microsoft Intune admin center and go to All services > Surface Management Portal.
  2. Select Create service request. For eligible devices and regional availability, see Microsoft in-region repair.
  3. For full details, review Surface Management Portal overview.

Out-of-warranty devices

For out-of-warranty devices, Microsoft offers several repair options:

Learn more

References

  1. Customer self-repair is only available for Microsoft devices with removable components according to the product’s technical specifications. Microsoft recommends that self-repair be performed by individuals with the technical knowledge, experience, and tools required, following the applicable Surface Service Guide or article. Opening or repairing your device can present various risks, such as electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Further, any resulting damage caused is not covered under Microsoft’s Limited Hardware Warranty or purchased protection plan.
  2. Extra extended coverage for mechanical breakdown and accidental damage from handling is available through the purchase of a Microsoft Protection Plan. If the plan provides mechanical breakdown coverage, coverage begins upon expiration of the manufacturer’s original warranty and continues for the remainder of the term shown on the customer's Proof of Purchase. Accidental damage from handling begins immediately upon purchase. Restrictions apply, for all Microsoft Protection Plans, reference the terms and conditions for the applicable limitations of liability and exclusions.
  3. Microsoft’s Limited Warranty is in addition to any right you may have under consumer or other laws applicable to you.
  4. Availability of out-of-warranty offers vary by product and country/region and are subject to change. For more information, see How much does out-of-warranty service cost for your Surface device or accessory?.